Is MongoDB a good company to work for as a Customer Success Manager (CSM)?

Customer Success Manager (CSM) professionals working at MongoDB have rated their employer with 4.1 out of 5 stars in 20 Glassdoor reviews. This is a higher than average score with the overall rating of MongoDB employees being 4.0 out of 5 stars. Search open Customer Success Manager (CSM) Jobs at MongoDB now and start preparing for your job interview by browsing frequently asked Customer Success Manager (CSM) interview questions at MongoDB .

Does MongoDB pay Customer Success Manager (CSM) employees well?

Customer Success Manager (CSM) professionals rate their compensation and benefits at MongoDB with 4.1 out of 5 stars based on 20 anonymously submitted employee reviews. This is 2.5% better than the company average rating for salary and benefits. Find out more about Customer Success Manager (CSM) salaries at MongoDB.

How happy are Customer Success Manager (CSM) professionals working at MongoDB?

89% of Customer Success Manager (CSM) employees at MongoDB would recommend their employer to a friend. This rating has increased by 3% in the past 12 months. Customer Success Manager (CSM) professionals have also rated MongoDB with a 4.2 rating for work-life-balance, 4.4 rating for diversity and inclusion, 4.3 rating for culture and values and 4.0 rating for career opportunities.

What are the top reviewed jobs at MongoDB?

Enterprise Account Executive (137) , Software Engineer (113) , Account Executive (112) , Account Development Representative (83) , Senior Software Engineer (65) , Solutions Architect (59) , Customer Success Manager (55) , Sales (46) , Senior Solutions Architect (46) , Technical Services Engineer (44) , Corporate Account Executive (38) , Manager (26) , Consulting Engineer (25) , Software Engineering Intern (25) , Regional Director (22)

What are the pros of working at MongoDB according to real employee reviews?

"This is company that is all in on its culture and the culture is great." ((in 353 reviews)); "Great people and leaders" ((in 265 reviews)); "There are several other reason to love MongoDB and top most is the great leadership." ((in 141 reviews)); "Great benefits and company..." ((in 128 reviews)); "Great work life balance and blend." ((in 127 reviews))

What are the cons of working at MongoDB according to real employee reviews?

"They have problems hiring good managers." ((in 44 reviews)); "No 401k match which is not great." ((in 35 reviews)); "Long hours and expected to work out of hours." ((in 10 reviews)); "The diversity and inclusion is also nonexistent." ((in 8 reviews))

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MongoDB

MongoDB Customer Success Manager (CSM) reviews

4.1

89% would recommend to a friend

(20 total reviews)

CJ Desai

Not enough data to show CEO approval

89% positive business outlook

Ratings by category

4.4

Diversity & inclusion

4.3

Culture & values

4.2

Work/Life balance

4.1

Compensation and benefits

4.0

Career opportunities

3.7

Senior management

Customer Success Manager (CSM) employees have rated MongoDB with 4.1 out of 5 stars, based on 20 company reviews on Glassdoor. This indicates that most Customer Success Manager (CSM) professionals have an excellent working experience there. MongoDB is rated in line with the average (within 1 standard deviation) by Customer Success Manager (CSM) professionals compared to other employers within the Information Technology industry (3.9 stars).

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Reviews by job title

20 reviews

4.0

Dec 9, 2024

Great company to work at if you can handle constant change

Senior customer success manager (csm)

Recommend

CEO approval

Business Outlook

Pros

*consistently changing and evolving processes and practices to better suit the needs of our business and customers *leadership is open to feedback from team *great growth and networking opportunities *highly intelligent and driven peers *company has consistently invested heavily into CS organization *exec team has been together for so long and has performed very well

Cons

*constant change *CS org has seen a very high amount of turnover at the IC level *admin processes and tooling can get in the way of delivery

4.0

Oct 19, 2024

Fast Paced and Experimental Company

Customer success manager (csm)

Recommend

CEO approval

Business Outlook

Pros

High quality team Resources to help you execute challenges customers are facing

Cons

Senior leadership is departing Consumption based incentives Inadequate internal tools

4.0

Aug 14, 2024

Growing Company with potential

Senior customer success manager (csm)

Recommend

CEO approval

Business Outlook

Pros

MongoDB still growing and the product is aligning very well with the Market demand. Good salary and good benefits with flexible working model.

Cons

Lacking in career progression opportunities and very low work/life balance.

Viewing 7 - 9 of 20 Reviews

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MongoDB Customer Success Manager (CSM) reviews

Ratings by category

Ratings by demographic groups

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Great company to work at if you can handle constant change

Fast Paced and Experimental Company

Growing Company with potential

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