NAPA Auto Parts reviews

3.4

48% would recommend to a friend

(1,903 total reviews)

Will Stengel

47% approve of CEO

38% positive business outlook

NAPA Auto Parts has an employee rating of 3.4 out of 5 stars, based on 1,903 company reviews on Glassdoor which indicates that most employees have a good working experience there. The NAPA Auto Parts employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

2K reviews
2.0
Jun 16, 2025
Recommend
CEO approval
Business Outlook

Pros

-The folks here are genuinely good people who actually want to fix this sinking ship. -Tons of recent hires, so at least the company is trying something new. -Company cafeteria provides free lunches.

Cons

-Benefits? Yeah, good luck using any of those until day 61. Thanks for the probationary cliffhanger. -Pricing department leadership is a dumpster fire—too many managers trying to grow their own little kingdoms and zero teamwork thanks to silos. -Want to make a simple decision? Prepare to beg a VP for approval like it’s a royal decree. -PriceFX is a total disaster. Honestly, you’d be better off with a stack of spreadsheets and a prayer. -The office environment? Imagine tiny, wall-less cubicles and a mandatory back-to-office rule, even though everyone spends most meetings on Teams anyway. Genius. -If you can hold a conversation without needing a manager involved, do yourself a favor and run screaming from Pricing into Category Management.

2.0
May 31, 2025

**NAPA NO HOW**

Recommend
CEO approval
Business Outlook

Pros

Decent coverage in branded and private label hard parts, accessories, and softer categories. From there, the product coverage recedes in paint, body, equipment. Heavy Duty coverage ranks 50% compared to rest of the market. If someone wishes to enter the automotive aftermarket to gain some decent skills, NAPA makes a sound work environment.

Cons

Senior management is out of touch of the market dynamics. They use internal metrics and blindly follow advice from experts who seem to give evidence based and factual data. But management has an unclear idea about what or why AutoZone, O'Reilly and Federated do so much better. Management trumpets their successes on mediocre stock and earnings per share results. And yet, they ruined the retail side by cutting back on capable people. As an insider, I tell you that R. Breuaux has retreated from the retail end and put all the eggs in commercial sales. That's why NAPA's stock price as lagged behind their competitors. Meanwhile, Randy and his crazies ruined their independent business. Walker Auto Parts slid into debt. Sanel Auto Parts is now limping along.

Viewing 136 - 138 of 1,903 Reviews

Glassdoor has 1,960 NAPA Auto Parts reviews submitted anonymously by NAPA Auto Parts employees. Read employee reviews and ratings on Glassdoor to decide if NAPA Auto Parts is right for you.