Is NAPA Auto Parts a good company to work for?

NAPA Auto Parts has an overall rating of 3.4 out of 5, based on over 1,960 reviews left anonymously by employees. This rating has increased by 4% over the last 12 months. 48% of employees would recommend working at NAPA Auto Parts to a friend and 38% have a positive outlook for the business. The best reviews about NAPA Auto Parts have been left by employees working as Sales Representative , General Manager and Sales .

Does NAPA Auto Parts pay their employees well?

According to anonymously submitted Glassdoor reviews, NAPA Auto Parts employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at NAPA Auto Parts. This rating has improved by 4% over the last 12 months.

How satisfied are employees working at NAPA Auto Parts?

48% of NAPA Auto Parts employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated NAPA Auto Parts 3.1 out of 5 for work life balance, 3.2 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at NAPA Auto Parts?

Store Manager (108) , Counter Sales Representative (76) , Assistant Manager (50) , Warehouse Associate (48) , Delivery Driver (44) , Sales Associate (43) , Driver (41) , Manager (34) , Warehouse Worker (27) , Outside Sales Representative (22) , Parts Specialist (22) , Assistant Store Manager (21) , Dispatcher (17) , Sales (15) , Counter Sales Associate (13)

What are the pros of working at NAPA Auto Parts according to real employee reviews?

"At the right locations the people can be a great thing to be around; whether they’re retail customers or even your coworkers." ((in 129 reviews)); "Money to be made and benefits are good" ((in 109 reviews)); "Great coworkers and a fun atmosphere" ((in 45 reviews)); "Employees are friendly and it is almost like a family" ((in 31 reviews)); "Good work environment and fast paced." ((in 26 reviews))

What are the cons of working at NAPA Auto Parts according to real employee reviews?

"poor management can affect job morale" ((in 96 reviews)); "Local upper management seamed over worked as well." ((in 58 reviews)); "Long hours and weekends a must" ((in 47 reviews)); "Manager rude and disrespectful to customers" ((in 36 reviews)); "Hard to get a raise" ((in 15 reviews))

What are employees saying about NAPA Auto Parts layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about NAPA Auto Parts layoffs and their outlook for job security at NAPA Auto Parts in 2026.

What are the top reviewed NAPA Auto Parts locations?

Atlanta , Charlotte , Dallas , Houston , Tampa , Chicago , Denver , Minneapolis , Columbus , Jacksonville , Salt Lake City , Sacramento , San Diego , Portland , Norcross , Grand Rapids , Greensboro , Detroit , Fort Wayne , Orlando , Boise , Oklahoma City , Indianapolis , Fresno , Ontario , Miami , Phoenix , Billings , Seattle , Marietta

NAPA Auto Parts reviews

3.4

48% would recommend to a friend

(1,903 total reviews)

Will Stengel

47% approve of CEO

38% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

NAPA Auto Parts has an employee rating of 3.4 out of 5 stars, based on 1,903 company reviews on Glassdoor which indicates that most employees have a good working experience there. The NAPA Auto Parts employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

2K reviews

5.0

Sep 2, 2015

Great work environment

Sales representative

Recommend

CEO approval

Business Outlook

Pros

Awesome Owners, great Coworkers, online system, quality of parts, flexibility of hours, paid time off, ability to advance, time outside the store.

Cons

Pay isn't very high but it is manageable, overtime makes up for it. Can be hectic at times, sometimes a little overwhelming. Nothing too bad though.

NAPA Auto Parts Response

10y

Thank you for taking the time to leave a review about your great employment experience with NAPA. We appreciate your advice to us and will continue to strive to make NAPA a great place to work and also improve in the areas that we need to. We do work hard and we do value our employees. Thank you again for sharing your experience!

3.0

Aug 29, 2015

Frustrating Contradictions

Store manager

Recommend

CEO approval

Business Outlook

Pros

Competitive pay, great supplier support, continued training, room for advancement. District & operations managers promoted from within which means they're always willing to pitch-in to help because they've been in your position and respect what you do.

Cons

Corporate can't stop talking about the importance of customer service but won't allow proper staffing levels in the store to achieve it. Store managers spend 85% of their time as a counter person instead of being allowed to manage the store. This takes focus away from important tasks such as (but not limited to) being able to cultivate employees, visit wholesale customers, be available to support counter staff, find ways to better manage P&L, organize promotions, & investigate inventory discrepancies.

1.0

Aug 26, 2015

Dispatcher

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Coworkers were very knowledgeable. Learned a lot about cars. Generally nice atmosphere. Moved up from within the company. Discounted auto parts.

Cons

Upper management did not seem interested in meeting any of the employees at my certain store. Very judgmental higher ups.

Viewing 1669 - 1671 of 1,903 Reviews

Jobs at NAPA Auto Parts

Delivery Driver for NAPA Auto Parts (Full Time)

184 - Counter Sales Associate

Delivery Driver for NAPA Auto Parts (Full Time)

Searcy, AR

View job

Parts Delivery Driver MV

NAPA Auto Parts

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Great work environment

Frustrating Contradictions

Dispatcher

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