NCSA College Recruiting reviews

I was an inbound customer facing remote support role at NCSA. I ended up leaving because it wasn't the right professional or personal fit for me. The main problem was a lack of alignment between what the company says and what the day-to-day looks like. Employees are under the impression that there are many opportunities for growth and expansion. During my tenure there, I found that opportunities to grow were few and often had more to do with how many people were needed in a certain department than actual interest in helping you develop your career. A lot of the “special projects” employees are assigned to tend to be data entry busy work or playing with features that don't allow for growth. There's a lot of pressure based on retention numbers and "saves." Some of the sales tactics can also feel very pushy. Families are pushed onto long-term, expensive memberships for information that they could learn on their own with some research. The time-frame you have to cancel is also very small which leads to defensive customers who feel tricked into spending money they didn't feel comfortable spending. I also didn't appreciate that there were a lot of families who didn't understand what they were buying or selling because of language barriers or differences in communication. A lot of these customers would come to the support team extremely upset after working with a sales rep. When I was there, we had one Spanish speaking coach for the entire company for support and we received a large volume of calls from Spanish speaking families. We had zero support in any other language except for google translate There were also far too many athletes and families per coach to give adequate, personalized support as promised bye the salespeople. Expectations could also change and not every process was documented. SOP's changed frequently and when you brought up issues to management, it felt like they were listened to but not truly addressed. They'd often say they heard your concerns and were going to make changes, but during my time there, I didn't see a lot of the issues within the company improve. I also felt like management was all over the place. People without management experience tossed into those leadership roles just because they hit their quotas consistently. Not everybody is ready to manage others and I felt like a lot of the time we weren't coached on best practices for communicating with your team. People were confused about what they were and weren't held accountable for. Manager's had a different set of rules for each employee There are a few people that work there that really do want to help families and student athletes but most are there to increase NCSA's numbers. But for me, the culture, unnecessary pressure, communication problems, and lack of organizational follow-through made me decide that I didn't want to work there long term.