Leadership in the branch was short sighted and more focused on profit than people. Corporate knew of opportunities within the branch but overlooked them since the branch was making money. No performance reviews, no raises, and success was more of a popularity contest or who "got there first". The goal was to close loans above all else, regardless of what was right and regardless of what made sense. People should never be put in a position to do something they are not comfortable with just to close a loan. And LO's should never be promised free reign when there are processes and rules in place FOR A REASON. During the pandemic we worked harder than EVER before, but were told we were "lucky" to have jobs.
