Is NFP a good company to work for as a Client Service Associate II?

Client Service Associate II professionals working at NFP have rated their employer with 3.3 out of 5 stars in 73 Glassdoor reviews. This is a lower than average score with the overall rating of NFP employees being 3.6 out of 5 stars. Search open Client Service Associate II Jobs at NFP now and start preparing for your job interview by browsing frequently asked Client Service Associate II interview questions at NFP .

Does NFP pay Client Service Associate II employees well?

Client Service Associate II professionals rate their compensation and benefits at NFP with 3.1 out of 5 stars based on 73 anonymously submitted employee reviews. This is 9.2% worse than the company average rating for salary and benefits. Find out more about Client Service Associate II salaries at NFP.

How happy are Client Service Associate II professionals working at NFP?

40% of Client Service Associate II employees at NFP would recommend their employer to a friend. This rating has decreased by 25% in the past 12 months. Client Service Associate II professionals have also rated NFP with a 3.6 rating for work-life-balance, 2.6 rating for diversity and inclusion, 2.7 rating for culture and values and 2.8 rating for career opportunities.

What are the top reviewed jobs at NFP?

Account Manager (58) , Account Executive (35) , Intern (18) , Client Manager (16) , Vice President (15) , Senior Account Executive (10) , Senior Account Manager (10) , Consultant (9) , Account Coordinator (8) , Analyst (8) , Assistant Vice President (8) , Benefits Analyst (8) , Director (8) , Benefits Coordinator (7) , Business Development Intern (6)

What are the pros of working at NFP according to real employee reviews?

"NFP has a great culture and continues to think of new ways to support their employees." ((in 57 reviews)); "great people to work with" ((in 56 reviews)); "Benefits and pay is good" ((in 50 reviews)); "Work life balance is good" ((in 27 reviews)); "Great team to work with." ((in 22 reviews))

What are the cons of working at NFP according to real employee reviews?

"Poor management, lack of direction" ((in 41 reviews)); "Managers don't want to do the work, just sit in the office and look busy" ((in 12 reviews)); "There is no training and not many experts to learn from so you are on your own as far as learning new stuff." ((in 11 reviews)); "average salary." ((in 10 reviews)); "There could be better communication between departments" ((in 10 reviews))

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NFP Client Service Associate II reviews

3.3

40% would recommend to a friend

(73 total reviews)

Douglas W. Hammond

40% approve of CEO

42% positive business outlook

Ratings by category

3.6

Work/Life balance

3.1

Compensation and benefits

2.8

Career opportunities

2.7

Culture & values

2.7

Senior management

2.6

Diversity & inclusion

Client Service Associate II employees have rated NFP with 3.3 out of 5 stars, based on 73 company reviews on Glassdoor. This indicates that most Client Service Associate II professionals have a good working experience there. NFP is rated in line with the average (within 1 standard deviation) by Client Service Associate II professionals compared to other employers within the Insurance industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

73 reviews

2.0

May 25, 2022

Good Starting Role in Employee Benefits

Account manager

Recommend

CEO approval

Business Outlook

Pros

- Nice office area and location - Work hours

Cons

- Workload and role expectation does not align with low salaries - Unprofessional working culture between departments - Focused on expanding and acquisitions rather than employee satisfaction - Lack of career progression and opportunities, based on how long you have worked there and who you are close management with rather than merit - Extremely high staff turnover - Clients are more important than employees

NFP Response

Thanks for your feedback. We are committed to building a culture that is inclusive and transparent and where employees can raise issues and voice their opinions. We are constantly reviewing salaries and other remuneration and strive to ensure we reward our employees in a fair and equitable way. We are in a high growth period and it is important to us to ensure all employees feel they have every opportunity to carve out their career with NFP. If you are willing, I am keen to understand more about your specific concerns. Please feel free to e-mail me at gemma.saunders@nfp.com. -Gemma Saunders, Director of HR and Operations

1.0

Mar 3, 2022

All talk, No action

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Benefits are ok Colleagues are nice

Cons

-Management makes promises that they don't keep. -Too many managers/team leaders, not enough employees to do the work. -Horrible workflow. Have to comple templates for every change, which is time wasting for the client and for the broker. -Almost all employees are frustrated, hense the reason many have left.

NFP Response

We agree we have great employees at NFP! Thanks for the comment on our benefit offerings. On your other feedback, we encourage employees to speak with their HR Business Partner as we want to hear about any issues so we can provide support. We're sorry it doesn't sound like you've had a positive experience. NFP cares and we want to provide opportunities for all employees to be successful and grow in their careers with us.

4.0

Mar 2, 2022

Lots of opportunity

Account manager

Recommend

CEO approval

Business Outlook

Pros

NFP is pretty dymanic and often creates job to fill a need that didn't previously exist or didn't exist to the point where a role was needed

Cons

Still somewhat white male dominated

Viewing 37 - 39 of 73 Reviews

Jobs at NFP

Client Service Associate II

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NFP Client Service Associate II reviews

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Good Starting Role in Employee Benefits

All talk, No action

Lots of opportunity

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