National General Insurance reviews

New mgr to company. Old fashioned, time consuming, clunky claim system- hours of training needed to do most basic thing. Heard it’s owned and paid for, so they keep it. So much based on manual processes. No manager training except a guide & self training with videos geared for reps, not mgr job. Micro-managing - reps have almost no authority and every little thing - mail, check, reserve, payments roll up to manager, up to next mgr, up to director. Every express mail needs special permission! Phones ring all day bc people left and their phone numbers are given out to new people. Reports & metrics are just basic spreadsheets. Audit is check box. Miss a box, fail your audit

Workload is above normal, about 50 claims/week on the auto property damage side. Be ready on Mondays to receive up to 15 new claims, aside from the weekend ones. Even more with the Allstate buyout, focus is more on customer service and calls answered-which is great, but adjusters will fall behind work due to not enough time to complete work (due to always answering calls) , always working OT to play catch up to meet metrics, not enough work/ life balance. If you are a new hire this is a great company for experience and lots of OT, however as soon as you can get experience, leave so that you don’t burnout and you don’t lose your morale. Give or take, a normal auto claims workload in other companies is around 30 claims per week in a 40 hr work week. So just imagine when you are bombarded each week with 50 claims. Eventually the old claims you were not able to complete will add to your call volume. Your mental health comes first.