National General Insurance reviews

Everything else. The workload is absurd, the metrics impossible. I had zero work-life balance, just work. 9.5-12 hours per day, 5 days a week and sometimes work on the weekend. It wasn't about working the claims, it was about answering the phone, for which I needed neither a college degree or a license. The micromanagement was ridiculous, even if you were out of trainee status. HR there is a joke. Don't expect to get direct answers from them about anything, ever. And if a manager wants you out, they'll work with HR to make sure you're out, although they'll try to get you to quit first. It doesn't matter if your work is caught up, it doesn't matter if you do the job well. If they want you out, they'll come up with something to get you out - I saw this happen NUMEROUS times. They'll keep people who shop or just mess around online all day, then expect you to do "Team Nights" to help those people get caught up. The company couldn't even plan for the move from our office downtown, which was 18 stories, to a five story building near the edge of town. They literally forgot to include an entire floor of claims when they were doing the headcount for a new space, so there is physically no space to put everyone and yet never enough adjusters to handle the claims (hence ridiculous work hours). As I understand it, before it became National General, GMAC was an okay place to work. Decent workload, time to spend investigating claims and walking the client through the process after an accident. I have no idea what that's like. This place is hell and I encourage you not to apply to or accept a position here, at least not in claims. If you do get roped in, get your license and classes for free, work it for a year, and move on to another place. It's what I should have done. Oh, and they also ask employees to come onto Glassdoor and write good reviews so their ratings will go up.

Where to begin? National general and AmTrust are owned by the same family. They "outsource" the development of IT systems to AmTrust - which is quite simply run by unqualified people who hire their family members (seriously). The Karfunkel family cares about one thing : moving $ from policyholders to their own pockets. ZERO emphasis on company culture, employee satisfaction, competitive pay/bonus structures, etc. The brand new "class leading" policy management system is an absolute joke. Claims is an absolute nightmare with turnover rates topping laughable levels. They entice people away from other companies with bigger salaries, but they have no idea that the bonuses are nowhere near competitive and the workload is abysmal. The mixture of old GMAC and new Nat Gen employees makes for a weird, bitter cocktail. To top it off, the only people (Sr management) who can act as a buffer to the maniacal CEO are the leftovers from old GMAC who weren't canned back in '08. These people weren't handpicked for their amazing vision and ability. They simply made less $ than their counterparts (probably for good reason) who were terminated.