National General Insurance reviews

Disorganized, very limited authority to make decisions, unrealistic metrics, phone calls when you are off the clock count against you, poor pay and promotions provide menial increases to salary. The only way this would be a recommended choice is if you are right out of college and really want to be in the claims industry. It could be a great stepping stone to pursue better paying jobs, unfortunately they have all of the detriments of a large corporate company with very few of the benefits such as in-house resources and a solid frontline customer service desk. Your direct phone is provided with the opening of every claim and there is little to no assistance at the moment for administrative tasks. They will sell you on a 40 hour work week but it is absolutely not. With the expected workload and metrics, expect to work 50+ hours a week if you want to progress. It is definitely a revolving door for the majority of new hires. If you have any advanced degree or career experience, this is a dead end.

This job is a grind. This is NOT a place to come if you value anything approaching work life balance. The phones don't stop, the customers are rude, and the schedule is unforgiving. It's a call center, if your'e not taking a call, not making a call, you aren't doing your job, and they will come after you about it. If you take shortcuts, can't follow the rules, don't want to work yourself half to death to make your weekly quota, this honestly isn't for you. If you don't want to learn to overcome objections by rude entitled, many times ignorant people on the phone while pushing super hard to sell them a policy so you'll meet your quota, this isn't for you. Quite frankly if you don't want to do that sales in general isn't for you. Positive feedback can be rare or pretty much non-existent. Stories of people getting chewed out because they had to take a bathroom break. The only way to make more $ is to run on that hamster wheel faster and longer than you thought possible. This job is a high burnout gig. The "average" agent is there 18 months from their hire date. 50% of new hires won't make 6 months. The ones that do tend to turn over slower, but even people making good $ tend to not stick around. Of course this is typical for sales or call centers in general. Bottom line - it's a call center - it's a grind, you will get tired of it quick and burn out. Customers are rude (duh), and if you mess up you're going to take pay cuts or get fired. If you are self motivated, disciplined and resilient this isn't a bad gig. If you aren't it's not a walk in the park.