Pros
National Grid offers a genuinely supportive and flexible working environment. There is a strong emphasis on trust and flexibility around working hours, with a clear understanding that people have lives outside of work. The business recognises that employees are human, not just numbers, and I consistently feel valued both within my team and across the wider organisation.
The culture is particularly strong — inclusive, welcoming, and collaborative, without an overly rigid hierarchy. I feel comfortable speaking up, sharing ideas, asking questions, and making suggestions, knowing there is always support available. Accountability is clear and fair; everyone is expected to work to a high standard, with clear objectives and shared responsibility.
The company values are not just words on paper — they are actively lived and reinforced. “Making it happen,” “Doing the right thing,” and “Finding a better way” are genuinely reflected in how people work and treat one another. Overall, it’s a positive, respectful workplace where people are encouraged to grow, contribute, and feel confident in their role.
Cons
As with any large organisation, significant change can sometimes be introduced at short notice. This can create periods of uncertainty, particularly when decisions or updates are communicated very close to launch. Even managers and senior leaders may not always have much advance notice, which can make it challenging for teams to fully prepare or understand the wider context quickly.
While change itself is understood and expected, communication around strategic shifts could sometimes be clearer and more timely for those responsible for implementing the changes on the ground. This would help reduce confusion and allow people to adapt more confidently.
