Does National Interstate pay their employees well?

According to anonymously submitted Glassdoor reviews, National Interstate employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at National Interstate. This rating has been stable over the past 12 months.

How satisfied are employees working at National Interstate?

76% of National Interstate employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated National Interstate 4.2 out of 5 for work life balance, 4.0 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at National Interstate?

Claims (13) , Claims Adjuster (6) , Claims Specialist (6) , Underwriter (6) , Claims Supervisor (4) , Claims Representative (3) , Marketing Representative (3) , Senior Claims Examiner (3) , Underwriter I (3) , Analyst (2) , Anonymous (2) , Claims Examiner (2) , Compliance Specialist (2) , Data Scientist (2) , Manager (2)

What are the pros of working at National Interstate according to real employee reviews?

"Most people are great" ((in 26 reviews)); "Good benefits and hybrid work arrangements." ((in 13 reviews)); "Hybrid Schedule leads to good work/life balance" ((in 11 reviews)); "Nice campus with convenient access to highways" ((in 9 reviews)); "Great coworkers." ((in 7 reviews))

What are the cons of working at National Interstate according to real employee reviews?

"Management does not care about you." ((in 14 reviews)); "Pay is low and hard to refer someone to this company" ((in 10 reviews)); "No flex time but you can pick the shift you work (in most departments)" ((in 6 reviews)); "Upper management is absolutely atrocious and are all out to stab each other in the back so they can advance." ((in 5 reviews)); "Salary is a little lower than market." ((in 5 reviews))

What are employees saying about National Interstate layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about National Interstate layoffs and their outlook for job security at National Interstate in 2026.

What are the top reviewed National Interstate locations?

Richfield , Cleveland , Cincinnati , Virginia Beach , Fenton , San Diego , Hyattsville , Orange

National Interstate reviews

4.1

76% would recommend to a friend

(215 total reviews)

Tony Mercurio

87% approve of CEO

69% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

National Interstate has an employee rating of 4.1 out of 5 stars, based on 215 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The National Interstate employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

215 reviews

1.0

Mar 25, 2017

Anonymous

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The lunch program and PTO.

Cons

If you are a woman then don't bother looking into this company. It's almost impossible to move up as a woman even if you have experience they will choose some guy off of the street before they would choose you. Management is terrible. They don't have any empathy for their employees and any new ideas go in one ear and out the other. Human Resources is a joke. They don't care about their employees and can be very rude. There aren't any work from home opportunities unless you are liked by the "in crowd". The pay isn't good and the raises are next to nothing. There is next to no diversity and I don't see that changing anytime soon.

2.0

Feb 9, 2017

Simple fixes could drastically improve the company.

Claims

Recommend

CEO approval

Business Outlook

Pros

Good lunch program with daily specials at an affordable price. Good benefits, 401k match, and PTO. New gym and locker rooms and the "campus" is attractive. Minimal amount of micromanagement. Your co-workers are extremely helpful. They will be the ones training you and go out of their way to get new employees up to speed as it ultimately benefits them.

Cons

Management is out of touch with their employees and inadequately staff their claims divisions. Supervisors do not step in and help when there is increased claims frequency which happens weekly. There is no consistency between claims supervisors, managers or directors which makes the constant moving around of talent frustrating. This ultimately effects the business and clients comment as to how often changes in staff/policies occur. To be considered seriously for a promotion you need to be a management favorite. They have created several new positions for specific people not allowing others to apply. Cliques are all over the company and if you're not in you might as well get out now. If you ever try to ruffle feathers watch out, they are very quickly to black list you, make you want to quit, and then place blame and bad mouth you when you're gone and can't defend yourself.

3.0

Jul 11, 2016

Great energy, culture - room for improvement

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

I really enjoy the small company feel that NATL has maintained. The company culture is friendly and positive. My team is collaborative and my manager appreciates and listens to my ideas - which is very important to me as a young professional. I also value NATL's outlook on community involvement and its recognition of the need to invest in employees' professional development.

Cons

Lack of diversity - especially in leadership roles.

Viewing 37 - 39 of 215 Reviews

Jobs at National Interstate

Claims Specialist Bodily Injury- Remote

Claims Specialist Bodily Injury- Remote

Workers Comp Senior Claims Specialist Remote -CA WC CLAIMS

Workers Comp Senior Claims Rep Remote-NJ PA MA