Does National Interstate pay their employees well?

According to anonymously submitted Glassdoor reviews, National Interstate employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at National Interstate. This rating has been stable over the past 12 months.

How satisfied are employees working at National Interstate?

76% of National Interstate employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated National Interstate 4.2 out of 5 for work life balance, 4.0 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at National Interstate?

Claims (13) , Claims Adjuster (6) , Claims Specialist (6) , Underwriter (6) , Claims Supervisor (4) , Claims Representative (3) , Marketing Representative (3) , Senior Claims Examiner (3) , Underwriter I (3) , Analyst (2) , Anonymous (2) , Claims Examiner (2) , Compliance Specialist (2) , Data Scientist (2) , Manager (2)

What are the pros of working at National Interstate according to real employee reviews?

"Most people are great" ((in 23 reviews)); "Hybrid Schedule leads to good work/life balance" ((in 11 reviews)); "Good benefits and hybrid work arrangements." ((in 11 reviews)); "Great culture" ((in 11 reviews)); "Company culture is great." ((in 7 reviews))

What are the cons of working at National Interstate according to real employee reviews?

"Management does not care about you." ((in 14 reviews)); "Pay is low and hard to refer someone to this company" ((in 13 reviews)); "Upper management is absolutely atrocious and are all out to stab each other in the back so they can advance." ((in 5 reviews)); "Salaries probably average at best, but overall benefits package is solid and improving" ((in 5 reviews)); "Management targeted these capable supervisors and technicians over the last few years and forced them out." ((in 5 reviews))

What are employees saying about National Interstate layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about National Interstate layoffs and their outlook for job security at National Interstate in 2026.

What are the top reviewed National Interstate locations?

Richfield , Cleveland , Cincinnati , Virginia Beach , Fenton , San Diego , Hyattsville , Orange

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National Interstate

Part of Great American Insurance Group

National Interstate reviews

4.1

76% would recommend to a friend

(215 total reviews)

Tony Mercurio

87% approve of CEO

69% positive business outlook

Ratings by category

4.2

Work/Life balance

4.1

Career opportunities

4.0

Culture & values

4.0

Diversity & inclusion

4.0

Senior management

3.6

Compensation and benefits

National Interstate has an employee rating of 4.1 out of 5 stars, based on 215 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The National Interstate employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

215 reviews

5.0

Jan 5, 2021

Great place to start a career! Especially for Akron or Kent State students!

Underwriter trainee

Recommend

CEO approval

Business Outlook

Pros

- Benefits are great. Pay and PTO are above market compared to other companies. I started with 19 days of PTO per year and a higher salary than my counterparts at other companies. - Covid caused work from home. I am working from home full time and it is so nice. I can wear comfortable clothes, don't have to commute, and I'm saving money too. - I haven't felt like I've been asked to do anything that I don't know how to do. There are no unreasonable expectations and management seems pretty nice too! - Promotions are happening like crazy. My team's problem is they can't keep any underwriters around because they keep getting promoted.

Cons

- 401(k) is below market value. We only get a 4.5% match while I have friends getting a 6% match. - National Interstate is a relatively small company and is owned by Great American Insurance Group. I feel like Great American is the big brother and Natl has a bad connotation. - Insurance work can get boring. Pretty quick.

5.0

Dec 22, 2020

Growing Company, Great Company

Claims

Recommend

CEO approval

Business Outlook

Pros

Stable company with great employees. Company continues to grow which always presents challenges, but the management team does a good job navigating these challenges. Culture is fun, nice office perks and benefits, and the company has been very flexible during Covid-19.

Cons

Old systems but company working to implement some new ones.

2.0

Dec 9, 2020

Good Company; Bad Department

Claims

Recommend

CEO approval

Business Outlook

Pros

Stable company and departments outside of claims are good to work for.

Cons

Terrible management in the claims department that’s out of touch with their frontline workers. Supervisors and their staff work tirelessly but upper management just wants to promote unknowledgeable people into management roles with limited experience and no leadership ability.

Viewing 85 - 87 of 215 Reviews

Jobs at National Interstate

Claims Specialist Bodily Injury- Remote

Claims Specialist Bodily Injury- Remote

Workers Comp Senior Claims Specialist Remote -CA WC CLAIMS

Workers Comp Senior Claims Rep Remote-NJ PA MA

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Reviews by job title

Great place to start a career! Especially for Akron or Kent State students!

Growing Company, Great Company

Good Company; Bad Department

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