National Interstate reviews

4.1

76% would recommend to a friend

(215 total reviews)
avatar

Tony Mercurio

87% approve of CEO

69% positive business outlook

National Interstate has an employee rating of 4.1 out of 5 stars, based on 215 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The National Interstate employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

215 reviews
3.0
Aug 8, 2017

Poor claims management

Recommend
CEO approval
Business Outlook

Pros

Operations are in the process of change.

Cons

Senior claims management did not like anyone with the experience, or knowledge, who was capable of providing contrary opinions. Management targeted these capable supervisors and technicians over the last few years and forced them out. No one over the age of 60 remains. Management has surrounded themselves with yes-men (unskilled supervisors & techs). These employees are unable to identify many of the poor decisions management makes. Technicians continue to make the same mistakes because there supervisors lack the proper experience.

3.0
Jun 29, 2017

Review

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The facilities are very nice. Gym, lunch room (with subsidized lunch cost), and multiple buildings with ample parking. The location is right off the highway, close enough for a quick drive to Fairlawn during lunch if need. Coworkers are very friendly, which obviously is a plus for company culture. Management, is another issue. Monthly meetings are very informative and definitely a plus if you’re interested in the economic outlook for the company. Pay is OK and the benefits package is good.

Cons

Very inconsistent management. One manger can say one thing which directly contradicts another manager… Inconsistency seems to be the only consistent thing about the entire management group across all departments… A lot of managers didn’t seem to do much all day either. HR dept. is useless. They work hard to get you in the door, but the work stops there. They don’t take employee complaints seriously and they take forever to respond to questions. A couple are great people; the rest aren’t the brightest… IT was always behind. Software was extremely outdated. New ideas fell to deaf ears. Many of the processes could easily be streamlined but management seemed to think “not my problem” since they didn’t directly have to deal with it. ‘Promotions’ only came if you’ve been in the job for XX amount of years. Even if you worked your butt off and deserved the promotion, would go to someone with more years with the company even if they sucked at their job. Raises were nonexistent. Yearly performance evaluations are a joke. You could be ’exceeding expectations’ in all categories, yet your manager would only be allowed to give you ‘meeting expectations’ (or lower) as directed from their managers and the execs. This, of course, could affect your yearly bonus. Maybe instead of forcing managers to under-rank on performance evals because too many people were exceeding expectations, you should reward the group instead or just write higher expectations.

5.0
Jun 29, 2017

NATL is an Excellent Company to Work for

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

National Interstate is a top notch, professional company that is growing. The leadership team and employees are very friendly and passionate about what they do. The company has excellent benefits and invests in the growth and career development of their employees. They also have fun events and are engaged in the community.

Cons

I do not have any cons.

Viewing 130 - 132 of 215 Reviews

Glassdoor has 224 National Interstate reviews submitted anonymously by National Interstate employees. Read employee reviews and ratings on Glassdoor to decide if National Interstate is right for you.