Does National Interstate pay their employees well?

According to anonymously submitted Glassdoor reviews, National Interstate employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at National Interstate. This rating has been stable over the past 12 months.

How satisfied are employees working at National Interstate?

76% of National Interstate employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated National Interstate 4.2 out of 5 for work life balance, 4.0 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at National Interstate?

Claims (13) , Claims Adjuster (6) , Claims Specialist (6) , Underwriter (6) , Claims Supervisor (4) , Claims Representative (3) , Marketing Representative (3) , Senior Claims Examiner (3) , Underwriter I (3) , Analyst (2) , Anonymous (2) , Claims Examiner (2) , Compliance Specialist (2) , Data Scientist (2) , Manager (2)

What are the pros of working at National Interstate according to real employee reviews?

"Most people are great" ((in 26 reviews)); "Hybrid Schedule leads to good work/life balance" ((in 10 reviews)); "Benefits are great." ((in 10 reviews)); "Campus is great" ((in 7 reviews)); "Company culture is great." ((in 6 reviews))

What are the cons of working at National Interstate according to real employee reviews?

"Management does not care about you." ((in 14 reviews)); "Pay is low and hard to refer someone to this company" ((in 11 reviews)); "Upper management is absolutely atrocious and are all out to stab each other in the back so they can advance." ((in 6 reviews)); "Management targeted these capable supervisors and technicians over the last few years and forced them out." ((in 5 reviews)); "No flex time but you can pick the shift you work (in most departments)" ((in 4 reviews))

What are employees saying about National Interstate layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about National Interstate layoffs and their outlook for job security at National Interstate in 2026.

What are the top reviewed National Interstate locations?

Richfield , Cleveland , Cincinnati , Virginia Beach , Fenton , San Diego , Hyattsville , Orange

National Interstate reviews

4.1

76% would recommend to a friend

(215 total reviews)

Tony Mercurio

87% approve of CEO

69% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

National Interstate has an employee rating of 4.1 out of 5 stars, based on 215 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The National Interstate employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

215 reviews

3.0

Aug 1, 2015

Over worked under paid poor leadership

Medical only specialist/adjuster trainee

Recommend

CEO approval

Business Outlook

Pros

Good learning ground if you are new to the industry

Cons

Does not care about work life balance. Aggressive stressful claims environment

5.0

Jul 20, 2015

Great place to work!

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Beautiful campus, friendly atmosphere, affordable lunch program, competitive 401K, great medical, dental and vision benefits, lots of employee perks (like dry cleaning and auto repairs completed while you're at work!), great company parties and employee engagement, community outreach and charitable programs, employee referral rewards, promotes from within, opportunity to grow professionally with developmental training courses, publicly traded company, tuition reimbursement

Cons

Some growing pains - PTO accrual rate could be a bit better, some managers could employ more flexibility, empathy and understanding toward employees' familial needs.

2.0

Jul 10, 2015

Churn and Burn Company

Marketing representative

Recommend

CEO approval

Business Outlook

Pros

-Some really great co-workers -Awesome parties and socials -Great health insurance if you're single -Lots of responsibility for most entry level jobs -CEO still tries to treat it like a smaller company and give personal touches. Does a lunch with new hire groups and one-on-one meetings. Signs your birthday cards too. If you're looking for experience, NATL is a good place to start. There's always openings and you get a chance to do some things early in your career. I was maintaining a $7M book of business within a year.

Cons

-Boy's club -Favoritism rules -Low pay, no flexibility at all, terrible benefits (401k, vacation time) -No value to employees -Complaints to HR get right back to the managers or source of the problem. No real confidentiality. -Terrible technology They treat employees like worker bees and commodities. Hire them for cheap out of college, then they leave 2-5 years later for 15-20% pay raises. It's a revolving door which makes real business impossible. Brokers and agents don't trust them enough because there's no relationship. Had to travel and put things on my own credit card because there wasn't a corporate card given out. Take a red eye back home after working in CA over a weekend and ask your boss to come in at 11am after a nap...oh you have to take PTO for that.

Viewing 187 - 189 of 215 Reviews

Jobs at National Interstate

Claims Specialist Bodily Injury- Remote

Claims Specialist Bodily Injury- Remote

Workers Comp Senior Claims Specialist Remote -CA WC CLAIMS