Does National Interstate pay their employees well?

According to anonymously submitted Glassdoor reviews, National Interstate employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at National Interstate. This rating has been stable over the past 12 months.

How satisfied are employees working at National Interstate?

76% of National Interstate employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated National Interstate 4.2 out of 5 for work life balance, 4.0 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at National Interstate?

Claims (13) , Claims Adjuster (6) , Claims Specialist (6) , Underwriter (6) , Claims Supervisor (4) , Claims Representative (3) , Marketing Representative (3) , Senior Claims Examiner (3) , Underwriter I (3) , Analyst (2) , Anonymous (2) , Claims Examiner (2) , Compliance Specialist (2) , Data Scientist (2) , Manager (2)

What are the pros of working at National Interstate according to real employee reviews?

"Most people are great" ((in 26 reviews)); "Hybrid Schedule leads to good work/life balance" ((in 10 reviews)); "Benefits are great." ((in 10 reviews)); "Campus is great" ((in 7 reviews)); "Company culture is great." ((in 6 reviews))

What are the cons of working at National Interstate according to real employee reviews?

"Management does not care about you." ((in 14 reviews)); "Pay is low and hard to refer someone to this company" ((in 11 reviews)); "Upper management is absolutely atrocious and are all out to stab each other in the back so they can advance." ((in 6 reviews)); "Management targeted these capable supervisors and technicians over the last few years and forced them out." ((in 5 reviews)); "No flex time but you can pick the shift you work (in most departments)" ((in 4 reviews))

What are employees saying about National Interstate layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about National Interstate layoffs and their outlook for job security at National Interstate in 2026.

What are the top reviewed National Interstate locations?

Richfield , Cleveland , Cincinnati , Virginia Beach , Fenton , San Diego , Hyattsville , Orange

National Interstate reviews

4.1

76% would recommend to a friend

(215 total reviews)

Tony Mercurio

87% approve of CEO

69% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

National Interstate has an employee rating of 4.1 out of 5 stars, based on 215 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The National Interstate employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

215 reviews

2.0

Apr 1, 2014

Micromanagement at it's finest

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The lunch program is a nice benefit.

Cons

There are many, but I can start with the fact that you absolutely should not work here if you are an independent thinker. They do not like anyone who questions anything. Oh, and make sure you are there by 8am sharp. That apparently is the only key to success. Even if you stayed until 6 or 7 the night before, or got in late due to business travel. Their performance reviews are a joke and the managers are very passive aggressive. Most of the feedback is given through e mail.

1.0

Mar 13, 2014

1980 timewarp from company culture to technology

In witnessprotection

Recommend

CEO approval

Business Outlook

Pros

Many nice people and hard workers thinking it must get better but does not.

Cons

A complete dead end unless you are cute and in your 20's and only in a tacky way. Not classy at all. A clique of a half dozen people somehow are the ones getting promoted. Anyone over 35 gets fired. Piles of unshredded documents and managers who put a target on you if you try to improve or fix anything. Employees will get fired to cover the company's butt for a mistake that was made in the process not by the employee. Company runs 8-5 and 12-1 lunch. No exceptions. Who cares if you are in another time zone.

3.0

Feb 27, 2014

Business as usual.

Senior examiner

Recommend

CEO approval

Business Outlook

Pros

Easy access to the Richfild location. Most of the senior examiners are well-qualified, so their work product is good.

Cons

Management prefers yes-men for supervisory positions, and favoritism is obvious. Management is not open to new ideas. Incompetence is tolerated. Salary is based partially on seniority, which is obsolete. There is no technical claims training for claims adjusters with limited skills. There are too many managers. Too many managers review the same claim files. The claims manager has no relations with rank & file. Vacation time is minimal for the industry. There is no flex time. The employer 401K contributuion is minimal, and you have to wait until the end of the year.

Viewing 202 - 204 of 215 Reviews

Jobs at National Interstate

Workers Comp Senior Claims Rep Remote-NJ PA MA

Associate Underwriter I

Claims Specialist Bodily Injury- Remote

Adminstrative Operations Representative