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National Restaurant Association

Engaged Employer

National Restaurant Association reviews

2.3

21% would recommend to a friend

(141 total reviews)
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Michelle Korsmo

11% approve of CEO

14% positive business outlook

National Restaurant Association has an employee rating of 2.3 out of 5 stars, based on 141 company reviews on Glassdoor which indicates that most employees have an average working experience there. The National Restaurant Association employee rating is 38% below average for employers within the Management & Consulting industry (3.7 stars).

Reviews by job title

141 reviews
1.0
Oct 21, 2025

The company has changed dramatically- and not in a good way.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Prior to the changes, it was a great place to work-with a dedicated team, solid benefits, and a positive culture.

Cons

The company has conducted continuous, unexpected layoffs across departments, often without warning, clarity, or reason. Most recently, the entire HR team was let go, leaving employees with little support or trust in leadership decisions. Since the new CEO took over, the company’s direction has noticeably declined. Leadership continues to bring in upper management who lack experience and accountability, leaving the workload and responsibility to fall on the teams beneath them. There’s constant talk about a “New Era,” but in practice, it’s created a toxic culture marked by poor communication, misplaced priorities, and undeserved layoffs. Meanwhile, promotions often seem based on personal connections rather than performance. What was once a mission-driven organization focused on meaningful work and helping others now feels centered on pleasing board members and preserving appearances. The sense of teamwork that once defined the company has been replaced by a culture of blame, largely due to ineffective and disconnected leadership.

2.0
Aug 4, 2025

Avoid at all costs

Recommend
CEO approval
Business Outlook

Pros

- Good benefits - Nice office locations - Some kind people

Cons

Do not get a job here, as they are currently laying off entire departments. If you are early in your career, especially avoid this place. There is no mentorship or opportunity for professional growth.

1.0
Jun 6, 2025

Weak Leadership

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Minimal performance expectations: If you're looking for a low-pressure job with minimal accountability, this may be a good fit. Mediocrity is rarely challenged, and it's entirely possible to coast for years without contributing meaningfully.

Cons

Lack of Accountability for Underperformance: Underperforming employees are rarely addressed in a timely manner, placing an unfair burden on high-performing team members who are expected to compensate for the gaps. Career and Skills Stagnation: The organizational environment does not support professional growth. Opportunities for skill development, advancement, or meaningful challenges are minimal, resulting in significant career stagnation for motivated employees. Decision-Making Paralysis at Management Levels: Many managers and directors are either unwilling or unable to make timely, informed decisions. This indecisiveness undermines team momentum and leads to project delays and inefficiency. Excessive and Ineffective Meetings: The culture is dominated by frequent, often unnecessary meetings that lack clear purpose or outcomes. This meeting overload reduces productivity and adds little strategic value. Conflicts of Interest in Contracting Practices: There is a pattern of awarding contracts and opportunities to external firms with close personal ties to senior leadership. This raises serious concerns about transparency, fairness, and ethical governance within the organization. Persistent Reorganization Uncertainty: For months, staff have received recurring internal communications about a potential reorganization, but with no clarity or follow-through. This prolonged ambiguity has significantly eroded morale and fostered a culture of instability and disengagement.

Viewing 7 - 9 of 141 Reviews

Glassdoor has 158 National Restaurant Association reviews submitted anonymously by National Restaurant Association employees. Read employee reviews and ratings on Glassdoor to decide if National Restaurant Association is right for you.