Nationwide reviews

We have some of the worst middle and upper management in the US. In my opinion it's the sole reason why we are in the shape were in currently. Management is so far removed from the customer facing employee it is dismal. Our associate directors and directors are so worried about being political they forget that were all in this together and it's actually a good thing to omit that they are worried too. All in our current state need some leadership development. It's always about the number and not about what's right. I am tired of hearing about the number an why all log notes are not in the file versus looking to see if coverage, liability, and the correct payment was issued. It's suppose to be judgement based now but it appears that rules based decisions are here to stay.

Management down to the business-line management level seems to be misguided or uncertain. Stated recognition of employee individual contributions is contradicted by a fill-a-slot reorganization mania in the past 5 years. Investment in infrastructure has not been adequate, though I hear that this is the case with most US companies. I also think that they business line management allows itself to be controlled by outside interests too much.