Big changes were made and it set us back in the industry
Pros
Team oriented Coworkers are great Work from home is convenient
Cons
Our systems have issues and changes in IT can never be made fast enough. Gray area in processes that have cause people to be let go Product launch delays and changes have significantly reduced call volume and customer confidence OT options have been cut almost entirely Agents have seen a significant decrease in their take home pay Not enough room for growth, positions in other departments don't pay as much as sales does Our benefits need work. We are willing to pay more for lower deductible plans Call volume varies greatly during from earlier or later shifts Clientele used to be so much better. Changes have effected our relationship with benefits offered through employers and open enrollment opportunities have seen a huge downtick which was basically like our Christmas bonus equivalent
