Navan reviews

4.0

77% would recommend to a friend

(1,010 total reviews)
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Ariel Cohen

78% approve of CEO

79% positive business outlook

Navan has an employee rating of 4.0 out of 5 stars, based on 1,010 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Navan employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

1K reviews
1.0
Mar 24, 2020

Terrible Sales Org, Not Tech

Recommend
CEO approval
Business Outlook

Pros

Free food, fun environment

Cons

They trick you into thinking you’re joining a technology company, but in reality you work for the business version of Expedia. Monthly quotas are reasonable if you’re lucky enough to have a quality patch. The entire value prop is “we will save you 20% on travel”. And for the cherry on top, they fire 350 people over a Zoom video conference. Well done TripActions.

2.0
Sep 23, 2023
Recommend
CEO approval
Business Outlook

Pros

The people. So many employees say they’re only staying because of the people they get to work with. Being able to lean on one another through all of the chaos is the only way to survive.

Cons

The below list isn’t exhaustive, that would require a novel. 1. Ariel and his leadership team drive the “culture” of the company and that’s the problem. He is incredibly moody (various shades of terrible) and changes his mind regularly, leading to abrupt pivots that require you to drop everything you’ve been working on for weeks and start from scratch. The chaos that he creates is completely unnecessary and sets the business back regularly. We close offices and fire everyone only to reopen them shortly after. We have our 401k match and then we don’t (but other nonsensical perks, usually benefiting HQ, can stay). He randomly decided to start requiring employees to be in the office because he doesn’t trust them to work remotely, and threatened badge checks. He implemented “e-club” which is essentially an excuse for all of the men he works most closely with to go on an all expense paid trip to Cabo, while the rest of the company is told they cannot have backfills for the roles they desperately need to fill. 2. Inequity: the company could not be considered one that is diverse, and Thomas (former CFO) decided to get rid of the DEI leader, as well as the rest of the L&D team. Couldn’t make it any clearer that development isn’t important. 3. None of his direct reports have a backbone to speak up to him, and regularly use “well Ariel said to do it, so we have to do it” as an excuse for forcing their teams to fire people for no reason. 4. IPO continues to be pushed out. It’s a carrot that is dangled to lure people in, but if the company keeps going in this direction (valuation falling by half), there won’t be any value to the shares. We’ve had so much c-suite turnover, our exec team is a bunch of white men +2 women (one who has absolutely no business having her title) and one who just started.

1.0
Jul 7, 2021
Recommend
CEO approval
Business Outlook

Pros

The only "exciting" thing was the "opportunity" and the benefits. These things can be very blinding because they are so strongly positioned during the interview and hiring process despite being completely false.

Cons

Everyone thinks the cons sections are written by disgruntled ex-employees, but in reality many of us are looking out for the next round of candidates because we know firsthand what it was like to work here. The work life balance is non-existent and the culture is toxic. During my tenure, I had asked for one week of vacation almost 5 months in advance. I was told "it would be best it you don't take more than 2-3 days at a time, can you shorten your trip?", despite both my male counterparts taking 2 and 3 weeks simultaneously. Unfortunately, when you have a young company, there is also a sense of entitlement and lack of work ethic. People expect promotions way too soon (as promised during the interview process) and when you have to put a team member on a PIP (which is a tool to help them) it comes across as a personal attack. I have coached teams in the past of all backgrounds, ages, education levels, etc and have never had more pushback from reps than in this organization. If they didn't like what you said, they would go over your head to your boss to complain. The kicker - they were being asked to make more calls (a core part of being in sales!). Upper management is also a disaster. They promote individual contributors to management with zero training on the proper way to coach and support teams. Just because you are good at sales does not automatically make you a capable manager. Upper/middle management is even worse. Many still try to stay relevant and will go out drinking and share too many personal details with sales reps (sex life, drugs, etc). Its no wonder that there is no sense of respect or boundaries within the hierarchy. The vision they paint for you is amazing and everyone drinks the Kool-Aid for their first few months, but once you are out and look back on that period of your life you realize that it was one of the most toxic experiences you could have been a part of. Believe these stories and listen to your intuition as you consider your next role.

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Navan Response
4y
Thank you for sharing your candid feedback. I am sincerely sorry to hear this was your experience at TripActions. And I am quite confident this is an isolated instance. We believe people do their best work when they are healthy in mind, body and spirit. And we are supportive of people taking PTO. In fact, we have dedicated the week of July 4th and the last two weeks of December to a company-wide shutdown to further promote people taking time to refresh and recharge. Over my last 18 months at TripActions, I have seen significant focus on women in sales. And we have made great strides in terms of diversity. This is deeply ingrained in our values and actions. I’m sorry to hear that you did not feel this during your time here. As it relates to sales leader development, we recently launched “Sales Leadership Academy” with the goal of unifying our approach across the organization. It is unfortunate this wasn’t available yet while you were at TripActions. We promote a culture and environment of respect so that people feel supported and are able to do their best work regardless of their gender, race, sexual orientation, religion or ethnicity. Thanks again for your feedback and I encourage you to connect with your former colleagues to hear about improvements over the past months and quarters.
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