Navan reviews

I think the other negative reviews paint a better picture than I could ever surmise, but just do yourself a favor and do not join this company as an Account Manager or Customer Success Manager. They recently laid off 6+ reps and are already looking to fill the same position. Buyer beware as this is extremely sketchy. My time at TripActions was a total bait and switch. My role reverted back to responsibilities that I was told were removed from the day to day during my interview process. During the interview process, the removal/changes of responsibilities were even highlighted as a positive by leadership members who were then fired within my first few months. The current org leadership is awful, they do not care about you or you well being. I had 3 managers in my first 5 months in the role and my book of business changed more times than I can remember. The CS/AM organization is completely self-centered and does not show any true care for their customers. They are always thinking about what is best for them and do not care how messaging, change, asks, etc affect their customer and how the customer views their rep. I constantly felt uncomfortable with the asks leadership demanded we request from clients. Please read all of the other negative reviews as they do an incredible job of describing my time at this company.

The overall morale and culture has been on the decline this past year and shows little sign of improving. I’ve tried going to HR to resolve these issues but it seems like the only way to get attention is by posting on Glassdoor or other mediums. I’m not a fan of airing dirty laundry publicly, but things need to change around here. I think there are really good people here overall, but what’s lacking is senior leadership that has the right experience to get us to the next level. Work used to be so much more fun and I miss when communication lines were much more open at all levels. I thought it was isolated just to my department. Then, when I started asking around I found it to be a common story among colleagues. It’s crazy to me that you hire a person to be in charge of your culture that has no prior HR experience. When her own direct reports question her ability to get the job done, that’s alarming. My fear is that we will become the butt of jokes in the media with terrible culture. Because people are afraid to call each other out on stuff and hold people accountable. I don’t think promoting enablers or “yes” people is the best way to improve the company. Because many of us are sitting on valuable equity it makes it hard to leave, but don’t mistake that for us being happy. It’s becoming patronizing to constantly be told “I hear you” “growing pains” “hang in there.” It’s almost comical when you hear our HR folks go on podcasts and webinars to tell other people how to improve their companies culture. Maybe work on your own companies rapidly declining one first? If you are looking at working here, I do think there is still potential benefits to doing so. However, I can’t recommend it with the current leadership and structure in place.