I think the other negative reviews paint a better picture than I could ever surmise, but just do yourself a favor and do not join this company as an Account Manager or Customer Success Manager. They recently laid off 6+ reps and are already looking to fill the same position. Buyer beware as this is extremely sketchy. My time at TripActions was a total bait and switch. My role reverted back to responsibilities that I was told were removed from the day to day during my interview process. During the interview process, the removal/changes of responsibilities were even highlighted as a positive by leadership members who were then fired within my first few months. The current org leadership is awful, they do not care about you or you well being. I had 3 managers in my first 5 months in the role and my book of business changed more times than I can remember. The CS/AM organization is completely self-centered and does not show any true care for their customers. They are always thinking about what is best for them and do not care how messaging, change, asks, etc affect their customer and how the customer views their rep. I constantly felt uncomfortable with the asks leadership demanded we request from clients. Please read all of the other negative reviews as they do an incredible job of describing my time at this company.
