Pros
Catered lunch , travel stipend
Cons
This has to be one of the worst run support / call centre team i ever come across . The management team has got to be one of the worst team I come across , they do not know how to manage and hardly qualified . No guidance or respect to us support agents . Support agents are categorised by t1 ( deal with customers via chat ) who needs to liaise with t2 ( has Sabre gds skill ) to assist our customers . Due to t1 and t2 being required to take on multiple request and phone calls , can lead to wrong information being told to the customers . Leads are 90 percent unhelpful , all they say is “ have you referred to the kB “ which is our internal knowledge base . Um... when you doing 3 chats and a phone call , you don’t have time to read through countless articles to find the answer . You just want a simple answer from a lead to ensure you are on the right track but you will find no support from them .
