Navy Exchange reviews

NFs are not paid as much as NA/NS ranks. Doesn't understand their customers anymore. HQ does not listen to the "lower" management They are not modernized - despite saying they are. Their hardware and software used in DCs and in stores is outdated. Can't compete with Wal-Mart, Amazon, and Target. Especially online. No real room for advancement. All of HR information is only accessible via work computers - can't access outside of work. HR is a revolving door in my region.

The work environment is very frustrating for military spouses. Japanese employees regularly speak only in Japanese in front of you, even when it directly concerns your department, which leaves you out of important information and decisions you could actually help with. Favoritism toward local hires is obvious: full-time positions almost always go to Japanese staff, and even brand-new local hires are quickly given more responsibility and treated as more important than American or spouse hires. Real opportunities for advancement or promotion for spouses are basically nonexistent. Training is scarce and ineffective; you are mostly expected to improvise, and there is no clear daily or weekly structure of tasks, which makes the store feel disorganized despite being in Japan. Communication from management is inconsistent, and it often feels like military spouses are treated as temporary and expendable rather than as people worth investing in.