Is Navy Federal Credit Union a good company to work for?

Navy Federal Credit Union has an overall rating of 3.6 out of 5, based on over 3,533 reviews left anonymously by employees. This rating has decreased by 7% over the last 12 months. 62% of employees would recommend working at Navy Federal Credit Union to a friend and 61% have a positive outlook for the business. The best reviews about Navy Federal Credit Union have been left by employees working as Summer Associate , Business Operations Analyst and Intern .

Does Navy Federal Credit Union pay their employees well?

According to anonymously submitted Glassdoor reviews, Navy Federal Credit Union employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at Navy Federal Credit Union. This rating has decreased by 4% over the last 12 months.

How satisfied are employees working at Navy Federal Credit Union?

62% of Navy Federal Credit Union employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Navy Federal Credit Union 3.3 out of 5 for work life balance, 3.6 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at Navy Federal Credit Union?

Member Service Representative (498) , MSR II (136) , Member Service Representative II (88) , Mortgage Loan Processor (75) , Mortgage Loan Officer (67) , MSR III (59) , Member Service Representative III (53) , Customer Service Representative (44) , Intern (40) , MSR I (40) , Msr (39) , Assistant Manager (36) , MSR III (31) , Analyst (28) , Business Analyst (27)

What are the pros of working at Navy Federal Credit Union according to real employee reviews?

"Benefits are great and worth" ((in 709 reviews)); "Good pay and bonuses every Year" ((in 316 reviews)); "Yearly bonus and thats about it" ((in 142 reviews)); "Great work life balance and help from supervisors" ((in 130 reviews)); "The culture is great and there's always someone to help if you aren't sure about something." ((in 121 reviews))

What are the cons of working at Navy Federal Credit Union according to real employee reviews?

"poor management; managers and AVPs who should not hold their positions" ((in 166 reviews)); "Little training for branch employees" ((in 60 reviews)); "HR does not take questions or complaints regarding pay; managers have sole discretion concerning employee pay and position level." ((in 59 reviews)); "Poor and/or delayed leadership training leaves front line leaders making bad decisions that are “passed down” from their reporting structure." ((in 55 reviews)); "Bad supervisor and you are screwed" ((in 55 reviews))

What are employees saying about Navy Federal Credit Union layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Navy Federal Credit Union layoffs and their outlook for job security at Navy Federal Credit Union in 2026.

What are the top reviewed Navy Federal Credit Union locations?

Pensacola , Vienna , Winchester , San Diego , Virginia Beach , Jacksonville , Norfolk , Washington , Herndon , Atlanta , Dallas , Chesapeake , Houston , San Antonio , Colorado Springs , Arlington , Orlando , Honolulu , Las Vegas , Fairfax , Oceanside , Woodbridge , Cherry Hill , Hampton , Fredericksburg , Merrifield , Phoenix , Fort Worth , Silverdale , Tampa

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Navy Federal Credit Union

Navy Federal Credit Union reviews

3.6

62% would recommend to a friend

(3,183 total reviews)

Dietrich Kuhlmann

63% approve of CEO

61% positive business outlook

Ratings by category

4.0

Compensation and benefits

3.9

Diversity & inclusion

3.6

Culture & values

3.3

Work/Life balance

3.3

Career opportunities

3.0

Senior management

Navy Federal Credit Union has an employee rating of 3.6 out of 5 stars, based on 3,183 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Navy Federal Credit Union employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

3.0

Mar 2, 2013

Your success solely depends on your supervisor

Transactions - account specialist

Recommend

CEO approval

Business Outlook

Pros

The pay is competitive and great for the area

Cons

You have to request sick days off 21 days in advance. I don't know about you, but I never know 21 days in advance if I'm going to be sick or not. Your success at Navy Fed will depend on your work ethic but more so on who you get as a supervisor. Some of them are extremely lazy, unorganized, inefficient, and do not understand the complexities of the job you are doing.

4.0

Mar 2, 2013

This was the best job I had before returning to get my degree

Member service representative

Recommend

CEO approval

Business Outlook

Pros

-Great pay compared to local banks -MSR position was well-rounded and allowed for more responsibilities -Easy to transfer locations -"Sales" goals are reasonable and nothing like what is required at a typical bank

Cons

It was hard to reach out to upper management when improvement needed to be made or problems arose. Constructive criticism was typically ignored.

3.0

Feb 23, 2013

Poor training and poor management

Member service representative

Recommend

CEO approval

Business Outlook

Pros

Good pay and benefits. Meet great people and great employee perks.

Cons

I had NO experience in banking. So I was told 8 weeks training....I got 5 as MSR and 1 on teller. The girl who came a week after me got to do the training courses while I had to learn from the employees. Now I loved the girls but I need better instruction since I had no experience... Management talked down to employees in front of members. Yelled and was very rude.

Viewing 3100 - 3102 of 3,183 Reviews

Jobs at Navy Federal Credit Union

Member Service Representative (Full-Time) - Fountain

Member Service Representative (Full-Time) - Pontiac

Assistant Manger, Branch Office - North Las Vegas

Member Service Representative (Full-Time) - Lakewood

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Navy Federal Credit Union

Navy Federal Credit Union reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Your success solely depends on your supervisor

This was the best job I had before returning to get my degree

Poor training and poor management

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