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Navy Federal Credit Union

Engaged Employer

Navy Federal Credit Union reviews

3.6

62% would recommend to a friend

(3,176 total reviews)
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Dietrich Kuhlmann

62% approve of CEO

60% positive business outlook

Navy Federal Credit Union has an employee rating of 3.6 out of 5 stars, based on 3,176 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Navy Federal Credit Union employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

3K reviews
1.0
Apr 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Ability for certain ppl to excel, Ppl smiling & Co-mingling, Networking events, Motivation Fairs and Festivals, Team Meetings, Cross-departmental Collaboration, Great Healthcare (ER to Woman Wellness care) on Campus, Branch access on campus, award winning Park facility (joining sports teams encouraged), Ability to shadow other Depts, Gyms & massage chairs throughout 8 bldgs, Food Court not limited to 1 bldg, Free Psychological help

Cons

Catty, Cliquish, 75% Smiles are forced to seek positive (seen low/not quite negative is highly frowned on) so ppl are fake or harboring backstabbing chaos to get ahead or manipulate you out (from Mngrs & ASM to HR/EEOC), Only certain ppl to excel (85/15% ratio is purposed inhouse & in loans, 15% of the 85% don't promote after 6+ yrs, 20% of the 85% are skill-less but will be promoted slyly/unceremoniously or awarded often while others (high volunteers) not at all so it looks valid, even if you've been yrs in banking you really have kiss up to be valued *I'll explain), so yes Ppl are co-mingling for insight to what you have or where you're at -watch ur back, Networking events & shadowing are Amazing but if ur Mngr has ought - you're contact center for life (Game: change arrival time to change Mngrs). Few Mngrs are there based on skillsets, a sense of honor or degrees. So they're the cattiest, most unbalanced bunch that hold their own agenda. There are Mngr mtngs to distinguish how each team is pairing w/others & if ur team has a low earner (*not sending wkly peer motivation cards, volunteering, presentations, timely 2m calls per person w/o angering mbrs, etc) then that Mngr will Weed you out to win $$$ (bonuses are life here). Things recently changed, so hopefully the weeding, bias & nepotism will resolve. For the few: volunteering & presentations at Team Meetings, lead, mentor, Cross-departmental Collaborations, Networking, Shadowing, Sports etc, won't help YOU promote. It will motivate you to keep coming back thinking someday you'll matter. The Gyms will work out frustration before or after work (because during work, time is calculated to the milliseconds & the bldg are huge to travel thru). I personally don't go to the Food Court except to preheat food I bring vs order & wait (the savvy can preorder online, but if thing go wrong on the phone, you're a no show for the food), so you're go'n to need the free Psychological help or south up for the help groups in team web chats.

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Navy Federal Credit Union Response
2mo
Your experience does not reflect the culture we strive to provide and maintain, and we are truly sorry we did not meet your expectations.
5.0
Apr 13, 2026

Good place for job security

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good place for job security

Cons

Some departments do not have enough oversight for middle management

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Navy Federal Credit Union Response
2mo
We appreciate your kind review and love to hear such great feedback from our team members! Thank you for choosing Navy Federal Credit Union!
2.0
Apr 10, 2026

Overworked and underpaid

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great training and employee benefits

Cons

Understaffed and underpaid. Hire inexperienced contractors in case of layoffs, rather than increasing size of production teams

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Navy Federal Credit Union Response
2mo
Thank you for sharing your feedback with us. Our team members at Navy Federal Credit Union are extremely important to us, and we are sorry we did not meet your expectations.
Viewing 40 - 42 of 3,176 Reviews

Glassdoor has 3,526 Navy Federal Credit Union reviews submitted anonymously by Navy Federal Credit Union employees. Read employee reviews and ratings on Glassdoor to decide if Navy Federal Credit Union is right for you.