Is Navy Federal Credit Union a good company to work for?

Navy Federal Credit Union has an overall rating of 3.6 out of 5, based on over 3,533 reviews left anonymously by employees. This rating has decreased by 7% over the last 12 months. 62% of employees would recommend working at Navy Federal Credit Union to a friend and 61% have a positive outlook for the business. The best reviews about Navy Federal Credit Union have been left by employees working as Summer Associate , Business Operations Analyst and Intern .

Does Navy Federal Credit Union pay their employees well?

According to anonymously submitted Glassdoor reviews, Navy Federal Credit Union employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at Navy Federal Credit Union. This rating has decreased by 4% over the last 12 months.

How satisfied are employees working at Navy Federal Credit Union?

62% of Navy Federal Credit Union employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Navy Federal Credit Union 3.3 out of 5 for work life balance, 3.6 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at Navy Federal Credit Union?

Member Service Representative (498) , MSR II (136) , Member Service Representative II (88) , Mortgage Loan Processor (75) , Mortgage Loan Officer (67) , MSR III (59) , Member Service Representative III (53) , Customer Service Representative (44) , Intern (40) , MSR I (40) , Msr (39) , Assistant Manager (36) , MSR III (31) , Analyst (28) , Business Analyst (27)

What are the pros of working at Navy Federal Credit Union according to real employee reviews?

"Benefits are great and worth" ((in 709 reviews)); "Good pay and bonuses every Year" ((in 316 reviews)); "Yearly bonus and thats about it" ((in 142 reviews)); "Great work life balance and help from supervisors" ((in 130 reviews)); "The culture is great and there's always someone to help if you aren't sure about something." ((in 121 reviews))

What are the cons of working at Navy Federal Credit Union according to real employee reviews?

"poor management; managers and AVPs who should not hold their positions" ((in 166 reviews)); "Little training for branch employees" ((in 60 reviews)); "HR does not take questions or complaints regarding pay; managers have sole discretion concerning employee pay and position level." ((in 59 reviews)); "Poor and/or delayed leadership training leaves front line leaders making bad decisions that are “passed down” from their reporting structure." ((in 55 reviews)); "Bad supervisor and you are screwed" ((in 55 reviews))

What are employees saying about Navy Federal Credit Union layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Navy Federal Credit Union layoffs and their outlook for job security at Navy Federal Credit Union in 2026.

What are the top reviewed Navy Federal Credit Union locations?

Pensacola , Vienna , Winchester , San Diego , Virginia Beach , Jacksonville , Norfolk , Washington , Herndon , Atlanta , Dallas , Chesapeake , Houston , San Antonio , Colorado Springs , Arlington , Orlando , Honolulu , Las Vegas , Fairfax , Oceanside , Woodbridge , Cherry Hill , Hampton , Fredericksburg , Merrifield , Phoenix , Fort Worth , Silverdale , Tampa

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Navy Federal Credit Union

Navy Federal Credit Union reviews

3.6

62% would recommend to a friend

(3,183 total reviews)

Dietrich Kuhlmann

63% approve of CEO

61% positive business outlook

Ratings by category

4.0

Compensation and benefits

3.9

Diversity & inclusion

3.6

Culture & values

3.3

Work/Life balance

3.3

Career opportunities

3.0

Senior management

Navy Federal Credit Union has an employee rating of 3.6 out of 5 stars, based on 3,183 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Navy Federal Credit Union employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

3.0

May 6, 2019

Mix reviews

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great 401K matching and pension plan

Cons

Overworked employees, lack of grow opportunities

3.0

Mar 13, 2019

I’ve had an overall good experience.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The benefits are good. Navy Federal cares about their employees... to a certain extent.

Cons

FAVORTISM. POLITICS. those two are reallllllly bad no matter where you are in the company. It’s hard to move around because of this. Even if you have the experience, they would pick someone lesser qualified just because they are ‘friends’.

4.0

Feb 25, 2019

Great company but with some room for improvements

Msr level iv

Recommend

CEO approval

Business Outlook

Pros

Benefits are just unmatchable from other financial institutions, including big banks: health insurance is one of the best. You get no copay charges if you use online medical services like MD Live. If you work from home, they will pay for up to $300 in fitness costs, including gym membership and shoes, per year. Compensation is decent when you start out but as you get tenured, your salary becomes more and more generous on top of potential yearly bonuses. Work life balance is fair: you either get Saturday or Sunday off although you could work evenings or overnights.

Cons

Constant system failures, almost daily: mobile app, online banking, internal systems all need a desperate upgrade. Debit card dispute process for members is extraordinarily painful. Dispute department is never available to assist or talk to members, leaving fraud first line supervisors on their own to fight with angry members.

Viewing 154 - 156 of 3,183 Reviews

Jobs at Navy Federal Credit Union

Member Service Representative (Full-Time) - Albany/MCLB Albany

Member Service Representative (Full-Time) - Skibo Rd - Fayetteville

Member Service Representative (Full-Time) - Cameron

Member Service Representative (Full-Time) - Fountain

Assistant Manger, Branch Office - North Las Vegas

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Navy Federal Credit Union

Navy Federal Credit Union reviews

Ratings by category

Ratings by demographic groups

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I’ve had an overall good experience.

Great company but with some room for improvements

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