Is Navy Federal Credit Union a good company to work for?

Navy Federal Credit Union has an overall rating of 3.6 out of 5, based on over 3,533 reviews left anonymously by employees. This rating has decreased by 7% over the last 12 months. 62% of employees would recommend working at Navy Federal Credit Union to a friend and 61% have a positive outlook for the business. The best reviews about Navy Federal Credit Union have been left by employees working as Summer Associate , Business Operations Analyst and Intern .

Does Navy Federal Credit Union pay their employees well?

According to anonymously submitted Glassdoor reviews, Navy Federal Credit Union employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at Navy Federal Credit Union. This rating has decreased by 4% over the last 12 months.

How satisfied are employees working at Navy Federal Credit Union?

62% of Navy Federal Credit Union employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Navy Federal Credit Union 3.3 out of 5 for work life balance, 3.6 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at Navy Federal Credit Union?

Member Service Representative (498) , MSR II (136) , Member Service Representative II (88) , Mortgage Loan Processor (75) , Mortgage Loan Officer (67) , MSR III (59) , Member Service Representative III (53) , Customer Service Representative (44) , Intern (40) , MSR I (40) , Msr (39) , Assistant Manager (36) , MSR III (31) , Analyst (28) , Business Analyst (27)

What are the pros of working at Navy Federal Credit Union according to real employee reviews?

"Benefits are great and worth" ((in 706 reviews)); "Good pay and they care about staff" ((in 309 reviews)); "Great pay once you work you way up and yearly bonus" ((in 140 reviews)); "The culture is great and there's always someone to help if you aren't sure about something." ((in 123 reviews)); "Great Work Life Balance" ((in 120 reviews))

What are the cons of working at Navy Federal Credit Union according to real employee reviews?

"poor management; managers and AVPs who should not hold their positions" ((in 169 reviews)); "Horrible training programs for new employees" ((in 60 reviews)); "HR does not take questions or complaints regarding pay; managers have sole discretion concerning employee pay and position level." ((in 58 reviews)); "Bad supervisor and you are screwed" ((in 55 reviews)); "Poor and/or delayed leadership training leaves front line leaders making bad decisions that are “passed down” from their reporting structure." ((in 53 reviews))

What are employees saying about Navy Federal Credit Union layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Navy Federal Credit Union layoffs and their outlook for job security at Navy Federal Credit Union in 2026.

What are the top reviewed Navy Federal Credit Union locations?

Pensacola , Vienna , Winchester , San Diego , Virginia Beach , Jacksonville , Norfolk , Washington , Herndon , Atlanta , Dallas , Chesapeake , Houston , San Antonio , Colorado Springs , Arlington , Orlando , Honolulu , Las Vegas , Fairfax , Oceanside , Woodbridge , Cherry Hill , Hampton , Fredericksburg , Merrifield , Phoenix , Fort Worth , Silverdale , Tampa

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Navy Federal Credit Union

Navy Federal Credit Union reviews

3.6

62% would recommend to a friend

(3,183 total reviews)

Dietrich Kuhlmann

63% approve of CEO

61% positive business outlook

Ratings by category

4.0

Compensation and benefits

3.9

Diversity & inclusion

3.6

Culture & values

3.3

Work/Life balance

3.3

Career opportunities

3.0

Senior management

Navy Federal Credit Union has an employee rating of 3.6 out of 5 stars, based on 3,183 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Navy Federal Credit Union employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

3.0

Jun 14, 2016

Good company but very difficult to change departments.

Collections

Recommend

CEO approval

Business Outlook

Pros

Good benefits, plenty of sick and vacation leave, VP makes themselves available to front line employees, not stressful if you don't work in a call center.

Cons

NFCU was my first job out of college and I took a job in collections thinking it would be a stepping stone. Wasn't the case at all. Many of my co-workers have been in the same department for 10+ years. Taking leave can be a hassle at time. If you call in sick, supervisors require a sick note from the doctor. Commute can be a huge pain if you live outside of Fairfax county.

2.0

Oct 12, 2015

Cons > Pros; Poor Pay; Recruiting Needs Improvement; Lazy and uneducated employees

Personal finance specialist

Recommend

CEO approval

Business Outlook

Pros

Benefits; work/life balance; all employees get a yearly bonus

Cons

Expansion in Pensacola has led to decrease in job openings and promotions at Headquarter office; Hard work did not pay off; Too many uneducated and lazy employees; poor pay

3.0

Nov 23, 2014

I enjoy the job because it's always something new, always training & learning.

Member service representative

Recommend

CEO approval

Business Outlook

Pros

Sometimes you are on cash, sometimes at greeter, sometimes on platform, therefore you never get "bored". Great hours. No nights. Off at 2pm on Sat. Manager is great about giving you time off requested & paid vacations. The hourly pay is decent compared to other financial institutions.

Cons

The district manager & branch manager at this particular location do not give fair opportunity to move up & grow within the company. They gossip about employees. Treat some better then others.. Very "caddy" which makes for a miserable environment to work in. It me of high school girls.

Viewing 166 - 168 of 3,183 Reviews

Jobs at Navy Federal Credit Union

Member Service Representative (Full-Time) - Fountain

Assistant Manger, Branch Office - North Las Vegas

Assistant Manager, Branch Office – USAG Fort Irwin/Apple Valley

Member Service Representative (Full-Time) - Pontiac

Member Service Representative (Full-Time) - St. Marys/NSB Kings Bay

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Navy Federal Credit Union

Navy Federal Credit Union reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Good company but very difficult to change departments.

Cons > Pros; Poor Pay; Recruiting Needs Improvement; Lazy and uneducated employees

I enjoy the job because it's always something new, always training & learning.

Jobs at Navy Federal Credit Union

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