Is Nespresso a good company to work for?

Nespresso has an overall rating of 3.8 out of 5, based on over 3,242 reviews left anonymously by employees. This rating has decreased by 2% over the last 12 months. 75% of employees would recommend working at Nespresso to a friend and 50% have a positive outlook for the business. The best reviews about Nespresso have been left by employees working as Customer Service Representative , Sales Associate and Boutique Manager .

Does Nespresso pay their employees well?

According to anonymously submitted Glassdoor reviews, Nespresso employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Nespresso. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Nespresso?

75% of Nespresso employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Nespresso 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Nespresso?

Coffee Specialist (380) , Boutique Coffee Specialist (151) , Sales Associate (76) , Boutique Specialist (63) , Team Leader (59) , Spécialiste Café (44) , opérateur de production (44) , Manager (39) , Senior Coffee Specialist (39) , Customer Service Representative (33) , Assistant Manager (28) , Boutique Manager (28) , Sales Assistant (24) , Sales (23) , Brand Ambassador (22)

What are the pros of working at Nespresso according to real employee reviews?

"Good benefits and perks every month" ((in 190 reviews)); "Free machine and free coffee , some discount but not impressed .." ((in 124 reviews)); "Pay is good and is widely flexible" ((in 115 reviews)); "Good salaries and bonuses." ((in 80 reviews)); "Some great people in the company with good ideas and the will to be be the best coffee company in japan" ((in 75 reviews))

What are the cons of working at Nespresso according to real employee reviews?

"Management is bad and racists." ((in 157 reviews)); "Work work work No work life balance!" ((in 45 reviews)); "Long hours standing up a lot which can go slowly if it's not busy." ((in 44 reviews)); "The managers don't care if you die at your desk." ((in 40 reviews)); "Upper management and corporate expectations are absurd." ((in 23 reviews))

What are employees saying about Nespresso layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Nespresso layoffs and their outlook for job security at Nespresso in 2026.

What are the top reviewed Nespresso locations?

New York , San Francisco , Long Island City , Miami , San Diego , Chicago , Costa Mesa , Skokie , Dallas , Los Angeles , Boston , Atlanta , Arlington , Austin , Orlando , Denver , Bethesda , Boca Raton , Miami Beach , Scottsdale , Beverly Hills , Newport Beach , Sherman Oaks , La Jolla , Santa Clara , Bellevue , Tampa , Aventura , Paramus , Southampton

Nespresso reviews

3.8

75% would recommend to a friend

(252 total reviews)

Alfonso Gonzalez Loeschen

71% approve of CEO

50% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.7

Culture & values

3.7

Compensation and benefits

3.5

Work/Life balance

3.3

Senior management

3.2

Career opportunities

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

252 reviews

Reviews about "Compensation"

Return to all reviews

5.0

Jul 4, 2026

Positive team environment but demanding work conditions

Boutique coffee specialist

Recommend

CEO approval

Business Outlook

Pros

The team environment is very positive and social which makes the workday enjoyable. The professional training provided regarding coffee culture and machine technology is top tier and very comprehensive. The company offers fair social benefits and reliable bonuses when sales targets are met which keeps motivation high. Flexible scheduling options are available, making it a suitable position for those balancing other commitments.

Cons

The workflow is extremely intensive during peak hours and busy weekends which can be quite draining. Much of the workday is spent on your feet which becomes physically demanding over long shifts. There is consistent pressure from management to hit both individual and team sales targets throughout the day. The base salary is somewhat low considering the high level of customer service and technical knowledge required for the role.

Nespresso Response

1w

Hello, Thank you for taking the time to share your feedback with us. It is a pleasure to read that you were satisfied with the training we provide our people with. We are also proud to offer competitive benefits that support the well-being and overall employee experience of our employees. Regarding the drawback you brought to our attention, we understand that achieving objectives can sometimes be challenging. At Nespresso, we encourage open and clear communication for everyone to share their opinion. Enhancing our support systems and fostering a more balanced work environment is a priority for us, and we continually strive to strengthen these areas. Concerning salary, we regularly review our compensation structure to ensure that it remains competitive within the market. Your insights is much appreciated, as they allow us to improve. They will be forwarded to the responsible team, but you are always welcome to reach out to your former HR team with additional details. We wish you well in your new endeavors. Thank you.

2.0

May 29, 2026

Coffee perks and bonuses, but outdated tech issues

Senior boutique coffee specialist

Recommend

CEO approval

Business Outlook

Pros

Coffee credit Quarterly bonus Company Christmas party

Cons

AI Scheduling, 25 year old computer system

Nespresso Response

1mo

Hello colleague, Thank you for taking the time to share your review and for your continued contribution to Nespresso. We are pleased to read that you appreciate the coffee credit, bonus structure, and team events, as creating a positive and rewarding work environment remains a key focus for us. We also appreciate you bringing attention to your observations. We can assure you that we are focused on providing our teams with a schedule that is healthy and comfortable for everyone. At Nespresso, we aim to foster a dynamic and well-supported working environment, and feedback like yours helps us in reviewing our practices. We wish you continued success in your journey with us. Thank you.

3.0

Mar 26, 2026

Starts off amazing then staggered drastically

Boutique coffee specialist

Recommend

CEO approval

Business Outlook

Pros

You start off with alot of hours and good pay. Great co workers and benefits

Cons

They drastically cut your ours Only Tema leads get 40 hours You're basically part time with 30 hours There's favoritism

Nespresso Response

3mo

Hello colleague, Thank you for taking the time to share your feedback. We’re pleased to hear that you value the pay, benefits, and the support we provide to our people. Regarding the points for improvement you raised, we would like to highlight that at Nespresso we continuously work on fostering a consistent and engaging employee experience. We regularly review our operational practices to support our teams across all boutiques and will take your feedback into consideration. We wish you continued success with us. Thank you.

Viewing 1 - 3 of 252 Reviews

Jobs at Nespresso

Retail Stock Associate, King of Prussia

Customer Facing Supply Chain Specialist (B2B Planning)

Senior Field Service Technician

Retail Stock Associate, Part-time

Seasonal Sales Associate

Nespresso

Nespresso reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Reviews about "Compensation"

Positive team environment but demanding work conditions

Coffee perks and bonuses, but outdated tech issues

Starts off amazing then staggered drastically

Jobs at Nespresso

Nespresso reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Nespresso reviews FAQs

Jobs at Nespresso