Is Nespresso a good company to work for?

Nespresso has an overall rating of 3.8 out of 5, based on over 3,229 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 74% of employees would recommend working at Nespresso to a friend and 50% have a positive outlook for the business. The best reviews about Nespresso have been left by employees working as Customer Service Representative , Sales Associate and Boutique Manager .

Does Nespresso pay their employees well?

According to anonymously submitted Glassdoor reviews, Nespresso employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Nespresso. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Nespresso?

74% of Nespresso employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Nespresso 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Nespresso?

Coffee Specialist (379) , Boutique Coffee Specialist (150) , Sales Associate (75) , Boutique Specialist (63) , Team Leader (59) , Spécialiste Café (44) , opérateur de production (44) , Manager (39) , Senior Coffee Specialist (38) , Customer Service Representative (32) , Assistant Manager (28) , Boutique Manager (28) , Sales Assistant (24) , Sales (23) , Brand Ambassador (22)

What are the pros of working at Nespresso according to real employee reviews?

"And throwing benefit are great." ((in 179 reviews)); "Free coffee is a cool perk, but I had better espresso." ((in 133 reviews)); "Pay is good and is widely flexible" ((in 113 reviews)); "Great Team and Product" ((in 74 reviews)); "Some great people in the company with good ideas and the will to be be the best coffee company in japan" ((in 70 reviews))

What are the cons of working at Nespresso according to real employee reviews?

"Poor management (Mo Jaffer)" ((in 158 reviews)); "no work life balance concidered" ((in 45 reviews)); "Long hours standing up a lot which can go slowly if it's not busy." ((in 42 reviews)); "The managers don't care if you die at your desk." ((in 42 reviews)); "Upper management and corporate expectations are absurd." ((in 24 reviews))

What are employees saying about Nespresso layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Nespresso layoffs and their outlook for job security at Nespresso in 2026.

What are the top reviewed Nespresso locations?

New York , San Francisco , Long Island City , Miami , San Diego , Chicago , Costa Mesa , Skokie , Dallas , Los Angeles , Boston , Atlanta , Arlington , Austin , Orlando , Denver , Bethesda , Boca Raton , Miami Beach , Scottsdale , Beverly Hills , Newport Beach , Sherman Oaks , La Jolla , Santa Clara , Bellevue , Tampa , Aventura , Paramus , Southampton

Nespresso reviews

3.8

74% would recommend to a friend

(1,875 total reviews)

Alfonso Gonzalez Loeschen

68% approve of CEO

50% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.7

Culture & values

3.7

Compensation and benefits

3.5

Work/Life balance

3.3

Senior management

3.2

Career opportunities

Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,875 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

3.0

Jun 4, 2024

Good pay retail job

Coffee specialist

Recommend

CEO approval

Business Outlook

Pros

Good pay, free coffee, good for a retail job

Cons

Low staff, high standards, not great management

Nespresso Response

2y

Hello, Thank you for your feedback and review. We are proud to offer our employees with various benefits as a part of our Total Rewards package, which includes a market-competitive salary. Also, we're delighted to hear that you enjoyed the perk of free coffee. Regarding the cons you outlined, it is important for our company that we foster positive working conditions. We invest a great deal in our teams and management to have the right caring culture where people respect, help, and inspire each other to grow and succeed. Additionally, we always strive to make sure everyone feels safe and supported on every step of their professional journey with us. Your feedback is valuable to us, as we constantly seek to improve. If you want to share more specifics with us, please feel free to reach out to your former local HR team to share further your concerns. Wishing you well in your new endeavors. Thank you.

5.0

Jun 4, 2024

Great Benefits and Pay

Boutique coffee specialist

Recommend

CEO approval

Business Outlook

Pros

Great benefits and pay Inclusive and friendly team

Cons

The only con is that during the probation period of 6months, you aren't able to access the employee discounts and benefits

Nespresso Response

2y

Hello Colleague, Thank you for sharing your experience at Nespresso. We appreciate your feedback and are delighted to hear that you have found our benefits and pay to be great. We are also thrilled to know that our team has been inclusive and friendly. It's rewarding to see that we are meeting your expectations in these important areas. Regarding the concern you raised, during the probation period, we have certain policies in place to ensure a fair and consistent evaluation of new employees. However, we are constantly reviewing our procedures to find ways to enhance the overall working experience. Your input is valuable to us, and we are always open to exploring ways to improve our policies and benefits to better support our employees. We wish you continued success in your career with us. Thank you.

4.0

May 29, 2024

Growth opportunity

Senior boutique coffee specialist

Recommend

CEO approval

Business Outlook

Pros

Good benefits, bonus. and yearly pay increase

Cons

management and training can improve

Nespresso Response

2y

Hello Colleague, Thank you for the feedback on your experience with us. We are so pleased to know you have found strong benefits and pay at Nespresso. We pride ourselves on our competitive compensation package. Regarding your comments on management and training, at Nespresso, we invest heavily in learning and development, particularly with our leaders, and are committed to providing our employees with the best possible environment where everyone can thrive. We encourage you to talk with your HR team to address your concerns more effectively. They will be able to gather additional information and suggestions from you, which can contribute to our ongoing efforts to create a fulfilling experience for everyone. We wish you continued success in your career with us. Thank you.

Viewing 328 - 330 of 1,875 Reviews

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