Is Nespresso a good company to work for?

Nespresso has an overall rating of 3.8 out of 5, based on over 3,233 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 74% of employees would recommend working at Nespresso to a friend and 49% have a positive outlook for the business. The best reviews about Nespresso have been left by employees working as Customer Service Representative , Sales Associate and Boutique Manager .

Does Nespresso pay their employees well?

According to anonymously submitted Glassdoor reviews, Nespresso employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Nespresso. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Nespresso?

74% of Nespresso employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Nespresso 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Nespresso?

Coffee Specialist (379) , Boutique Coffee Specialist (151) , Sales Associate (76) , Boutique Specialist (63) , Team Leader (59) , Spécialiste Café (44) , opérateur de production (44) , Manager (39) , Senior Coffee Specialist (38) , Customer Service Representative (32) , Assistant Manager (28) , Boutique Manager (28) , Sales Assistant (24) , Sales (23) , Brand Ambassador (22)

What are the pros of working at Nespresso according to real employee reviews?

"Great benefits and discounts." ((in 185 reviews)); "Good benefits, great team, free coffee" ((in 124 reviews)); "Pay is good and is widely flexible" ((in 115 reviews)); "Some great people in the company with good ideas and the will to be be the best coffee company in japan" ((in 78 reviews)); "Good training on full time employees" ((in 51 reviews))

What are the cons of working at Nespresso according to real employee reviews?

"Poor management (Mo Jaffer)" ((in 161 reviews)); "Long hours standing up a lot which can go slowly if it's not busy." ((in 45 reviews)); "Work work work No work life balance!" ((in 44 reviews)); "The managers don't care if you die at your desk." ((in 40 reviews)); "Upper management and corporate expectations are absurd." ((in 23 reviews))

What are employees saying about Nespresso layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Nespresso layoffs and their outlook for job security at Nespresso in 2026.

What are the top reviewed Nespresso locations?

New York , San Francisco , Long Island City , Miami , San Diego , Chicago , Costa Mesa , Skokie , Dallas , Los Angeles , Boston , Atlanta , Arlington , Austin , Orlando , Denver , Bethesda , Boca Raton , Miami Beach , Scottsdale , Beverly Hills , Newport Beach , Sherman Oaks , La Jolla , Santa Clara , Bellevue , Tampa , Aventura , Paramus , Southampton

Nespresso reviews

3.8

74% would recommend to a friend

(1,877 total reviews)

Alfonso Gonzalez Loeschen

68% approve of CEO

49% positive business outlook

Ratings by demographic groups

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Gender

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Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,877 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

2K reviews

5.0

Apr 26, 2022

Great Place to Work

Manager

Recommend

CEO approval

Business Outlook

Pros

Diversity & Inclusion Great place for employees Sustainability Promises Kept

Cons

Employee growth and Opportunities within Nespresso

Nespresso Response

2y

Hello, Thank you for your feedback and review. It is a pleasure to know that you consider Nespresso a good place to work. We believe that everyone can be empowered and make a difference with diverse workforces, where they feel valued. Also, thank you for recognizing our sustainability initiatives. Regarding the cons you mentioned, we strive to offer an attractive and dynamic international working environment, with a wide range of opportunities for development and professional growth, so that everyone can achieve what they aspire in their careers. We would welcome hearing more specifics from you. With your additional comments, we can look further into what you raised. Please, reach out to your local HR or Management team. Wishing you continued success at Nespresso. Thank you.

3.0

Apr 2, 2022

Good place to work

Management

Recommend

CEO approval

Business Outlook

Pros

Excellent product and Great Benefits.

Cons

Technology behind the time. Up to date products but using stone age registers to sell the products

Nespresso Response

2y

Hello, Thank you for your feedback and review. We are extremely glad to know that you are satisfied with our products and different benefits we provide our people with as a part of Total Rewards package. Regarding the cons you mentioned, it's unfortunate to know you were not fully satisfied with your experience. At Nespresso, we never stop challenging ourselves and are consistently working to improve our ways of working and innovate with empowered people across the company. In addition to this, we invest a lot in our leaders and employee’s development, so that everyone feels supported, can work together well and achieve what they aspire in their careers. We would welcome hearing more specifics from you. With your additional comments, we can look further into what you raised. Please, reach out to your former HR team. We wish you well with your new endeavors. Thank you.

5.0

Apr 1, 2022

solid

Specialist

Recommend

CEO approval

Business Outlook

Pros

benefits were vast and super generous

Cons

systems dated and some weak talent

Nespresso Response

2y

Hello, Thank you for your feedback and review. We are proud to offer our employees with market competitive benefits as a part of our Total Rewards package, which includes various bonuses. Regarding the cons you mentioned, we are sorry to hear that you were not satisfied with some elements of your working experience. We are continuously working to improve, update, and modernize our systems. Additionally, At Nespresso, we focus a great deal on our people’s career development and talent management. You are always welcome to share more details with us so that we can look even further into your comments and improve. We wish you well with your new endeavors. Thank you.

Viewing 343 - 345 of 1,877 Reviews

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