Nespresso reviews

3.8

74% would recommend to a friend

(1,877 total reviews)
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Alfonso Gonzalez Loeschen

68% approve of CEO

49% positive business outlook

Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,877 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

2K reviews
4.0
May 26, 2022

A work day at Nespresso

Recommend
CEO approval
Business Outlook

Pros

If you can land a FullTime position here the benefits are good Health, Dental 401K matching, bonus's, Coffee & free machine perk.. Working here gives you a really good experience into what it's like to work for a big Global Corporation.> Pros & Cons. Sales team and most mangers are really nice. Retail hours are reasonable so you can have work life balance. Lots of learning opportunities and growth within the company if you are good at playing their game. Visually beautiful environment to work in.

Cons

Overall can be repetitive and they are super super focused on KPI's & VERY Money driven.Is there a way to be driven without it feeling so obvious? Upper management tended to be untrustworthy and are ineffective in handing situations. Long hours of standing on hard floor surfaces kills you in a short time. The company use to be very generous but over the years as it has grown to become less generous with pay, hours and perks of what they offer for employees. Can be rigid in their policies and procedures & their overall sales and accounting systems are completely antiquated and need serious replacing.

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Nespresso Response
3y
Dear Former Employee, Thank you for taking the time to leave such a detailed summary of your time working as a Team Leader in San Francisco. Regarding pay, we take pride in our competitive Nestlé and Nespresso compensation and benefits packages, which we regularly review and update according to our employees needs and market benchmarks. On top of this, employees receive excellent perks, like free coffee and machines. Additionally, a flexible work schedule is important with a retail job and our flexible scheduling is a great example of how we actively encourage and implement ways of working to better support “work-life balance,” like you mention. In terms of growth, we strive to develop and promote our talent from within and are proud to be able to offer employees career advancement and mobility throughout the Nestlé USA organization. To your point on our systems, we are constantly working to improve our technology across the company, including our POS system, and always welcome feedback and ideas on how we can improve. And to your point on management styles, there is always value in continually training and developing our people, particularly managers. At Nespresso, we offer an abundance of trainings and re-trainings including learning and development geared specifically to people leaders to manage effectively and empathetically. Nespresso is dedicated to providing an environment that inspires and excites our employees. We value the contribution each employee makes to the overall culture at Nespresso and are always looking for ways to invest in the wellbeing of our employees. I value your feedback. Please reach out to me directly if you would like to discuss further. Sincerely, Alfonso Gonzalez CEO, Nespresso North America
5.0
May 25, 2022

nice

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Time Management Moral Support Financial Loans Food Stamps Gym membership

Cons

Organizations skills Communication Bonuses Food Vales Y ya

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Nespresso Response
4y
Hello Colleague, Thank you for sharing your feedback with us. Our employees are our top priority and we invest a great deal in our people, teams, and organization to have the right caring culture where people respect, help and inspire each other to succeed. In addition to this, we provide every employee with a market-competitive Total Rewards package, which includes base salary, bonus/incentives, benefits, and learning. Regarding the areas you see as cons, at Nespresso, we strive to organize our work in a way where all our employees can work together well and ensure that our people are well informed and supported on every level. If you would like to share more feedback with us, so we can look further into your comments, please feel free to contact your former local Management or HR team. We wish you much success with your future endeavors. Thank you.
4.0
Apr 30, 2022
Recommend
CEO approval
Business Outlook

Pros

- Very easy going workflow and co workers are great to work with -Pretty competitive benefits -Weekly pay -flexible work hours

Cons

-Pay rate could be higher

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Nespresso Response
2y
Hello, Thank you for your review. It's a great pleasure to read that you enjoyed working with your colleagues and the workflow. We are also happy to know that you were satisfied with the flexibility of work hours, as well as with our Total Rewards package, which includes various benefits. Regarding the cons you mentioned, at Nespresso, we strive to continuously review our salary structure to ensure it remains competitive within the industry. Our employees’ experience and wellbeing is important to us. If you have any specific suggestions or concerns you would like to discuss further, please don't hesitate to reach out to your former HR team. We wish you well in your endeavors. Thank you.
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Glassdoor has 3,233 Nespresso reviews submitted anonymously by Nespresso employees. Read employee reviews and ratings on Glassdoor to decide if Nespresso is right for you.