Nespresso reviews

3.8

74% would recommend to a friend

(1,878 total reviews)
avatar

Alfonso Gonzalez Loeschen

68% approve of CEO

49% positive business outlook

Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,878 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

2K reviews
5.0
Mar 9, 2022

Great environment

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great management and environment overall

Cons

Wish they paid more :(

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Nespresso Response
2y
Hello Colleague, Thank you for sharing your feedback with us. It's a great pleasure to read that you are satisfied with management team. We are also happy that you recognize our work environment, as we strive to create a space where everyone gets along well and feels empowered to grow and succeed. Regarding the opportunities for improvement you mentioned, it is unfortunate to read you felt the salary was low, as, at Nespresso, we strive globally to offer competitive salaries in every market, as well as to provide our people with various incentives and bonuses. We advise you to reach out to your Line Manager or HR team to discuss your concerns. Wishing you continued success at Nespresso. Thank you.
3.0
Mar 9, 2022
Recommend
CEO approval
Business Outlook

Pros

flexible interesting passion for coffee weekly pay free coffee

Cons

pay lack of hours weekly customers pay lack of hours

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Nespresso Response
2y
Hello Colleague, Thank you for sharing your feedback with us. We are glad to know that you find your work interesting and flexible. At Nespresso, we are proud to offer our employees market-competitive benefits as a part of our Total Rewards package, which includes free coffee and other bonuses. Regarding the cons you outlined, it is unfortunate to hear you are not satisfied with some elements of your experience, such as working hours. We attempt to find the accurate steadiness between the customer and business needs to provide a comfortable work schedule for our colleagues. Also, we strive to continuously review our salary structure to ensure it remains competitive within the industry. At Nespresso, we greatly appreciate the efforts of our employees in providing quality service, and it is disappointing to read you had some challenging customers. We would like to hear more from you to look into your concerns. Please, feel free to reach out to your Line Manager or HR team. Wishing you continued success at Nespresso. Thank you.
2.0
Mar 5, 2022

Salary

Recommend
CEO approval
Business Outlook

Pros

Lots of autonomy and great brand equity.

Cons

limited career pathways within the brand.

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Nespresso Response
3y
Dear National Account Manager, Thank you taking the time to leave a review and for your many years working with us. I'm glad to read you've found "autonomy" and "great brand equity." We strive to develop and promote our talent from within and are proud to be able to offer employees career advancement and mobility throughout the Nestlé USA organization. Please reach out to me directly if you would like to discuss these opportunities, or any other feedback further. Sincerely, Alfonso Gonzalez CEO, Nespresso North America
Viewing 349 - 351 of 1,878 Reviews

Glassdoor has 3,234 Nespresso reviews submitted anonymously by Nespresso employees. Read employee reviews and ratings on Glassdoor to decide if Nespresso is right for you.