Is Nespresso a good company to work for?

Nespresso has an overall rating of 3.8 out of 5, based on over 3,234 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 74% of employees would recommend working at Nespresso to a friend and 49% have a positive outlook for the business. The best reviews about Nespresso have been left by employees working as Customer Service Representative , Sales Associate and Boutique Manager .

Does Nespresso pay their employees well?

According to anonymously submitted Glassdoor reviews, Nespresso employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Nespresso. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Nespresso?

74% of Nespresso employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Nespresso 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Nespresso?

Coffee Specialist (379) , Boutique Coffee Specialist (151) , Sales Associate (76) , Boutique Specialist (63) , Team Leader (59) , Spécialiste Café (44) , opérateur de production (44) , Manager (39) , Senior Coffee Specialist (38) , Customer Service Representative (32) , Assistant Manager (28) , Boutique Manager (28) , Sales Assistant (24) , Sales (23) , Brand Ambassador (22)

What are the pros of working at Nespresso according to real employee reviews?

"And throwing benefit are great." ((in 192 reviews)); "Discounts and free coffee, although that is stopping very soon." ((in 139 reviews)); "Pay is good and is widely flexible" ((in 119 reviews)); "Some great people in the company with good ideas and the will to be be the best coffee company in japan" ((in 74 reviews)); "Good training when they have the adequate staff Improving company culture" ((in 51 reviews))

What are the cons of working at Nespresso according to real employee reviews?

"Management is bad and racists." ((in 160 reviews)); "Work work work No work life balance!" ((in 42 reviews)); "Long hours standing up a lot which can go slowly if it's not busy." ((in 42 reviews)); "The managers don't care if you die at your desk." ((in 39 reviews)); "Upper management and corporate expectations are absurd." ((in 24 reviews))

What are employees saying about Nespresso layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Nespresso layoffs and their outlook for job security at Nespresso in 2026.

What are the top reviewed Nespresso locations?

New York , San Francisco , Long Island City , Miami , San Diego , Chicago , Costa Mesa , Skokie , Dallas , Los Angeles , Boston , Atlanta , Arlington , Austin , Orlando , Denver , Bethesda , Boca Raton , Miami Beach , Scottsdale , Beverly Hills , Newport Beach , Sherman Oaks , La Jolla , Santa Clara , Bellevue , Tampa , Aventura , Paramus , Southampton

Nespresso reviews

3.8

74% would recommend to a friend

(1,878 total reviews)

Alfonso Gonzalez Loeschen

68% approve of CEO

49% positive business outlook

Ratings by demographic groups

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Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,878 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

2K reviews

5.0

Mar 1, 2022

Great part-time job!

Coffee boutique specialist

Recommend

CEO approval

Business Outlook

Pros

- flexible scheduling - free coffee - employee free machine - bonus! - great coworkers

Cons

- must be available holidays

Nespresso Response

4y

Dear Former Coffee Boutique Specialist, Thank you for taking the time to leave a review on your positive experience working part-time with Nespresso! A “flexible work schedule” is important with a part time job and our flexible scheduling is a great example of how we actively encourage and implement ways of working to better support work-life balance. To your point, this does sometimes include working holidays. We take pride in our compensation and benefits package which includes excellent perks, like free coffee and machines, as well as bonuses for eligible roles. Lastly, I want to reiterate what you said about “great co-workers” – our people, yourself included, are what make Nespresso great. Please don’t hesitate to reach out if you ever have ideas on ways in which we can improve. Best of luck, Alfonso Gonzalez CEO, Nespresso North America

4.0

Feb 21, 2022

Great place to work

Team leader

Recommend

CEO approval

Business Outlook

Pros

Great benefits Free Machine Free coffee Work-Life balance Stellar customer and

Cons

Advancement opportunities are limited especially at retail level. Company POS system is outdated and lagging. Company has a "client is always right" attitude to everything.

Nespresso Response

4y

Dear Former Team Leader, Nespresso truly is a “great place to work!” We are proud to offer our employees a competitive compensation and benefits package with excellent perks, like free coffee and machines. We strive to develop and promote our talent from within and are proud to be able to offer employees career advancement and mobility throughout the Nestlé USA organization. To your point on our systems, we are constantly working to improve our technology across the company, including our POS system, and always welcome feedback and ideas on how we can improve. Please reach out to me directly if you would like to discuss further. Sincerely, Alfonso Gonzalez CEO, Nespresso North America

5.0

Feb 13, 2022

Very Diverse

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great benefits, flexible work schedule

Cons

Some managers need more training.

Nespresso Response

4y

Dear Former Employee, Without a doubt, our people are what make Nespresso a special place to work, and the diversity you describe not only fortifies our team, it fortifies our business. I’m happy to read you found “great benefits” and “flexible work schedule.” We are proud to offer employees competitive compensation and a benefits program with excellent perks, like free coffee and machine. Our flexible scheduling is a great example of how we actively encourage and implement ways of working to better support work-life balance. To your point on training, there is always value in continually training and developing our people, particularly managers. At Nespresso, we offer an abundance of trainings and re-trainings including product, sales, and development. If you would like to discuss any of this further, I encourage you to reach out to me directly. Sincerely, Alfonso Gonzalez CEO, Nespresso North America

Viewing 352 - 354 of 1,878 Reviews

Jobs at Nespresso

Delivery Services Strategy Manager (Hybrid)

Retail Operations Assistant Manager

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Customer Facing Supply Chain Specialist (B2B Planning)

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Very Diverse

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