Nespresso reviews

3.8

73% would recommend to a friend

(1,871 total reviews)
avatar

Alfonso Gonzalez Loeschen

67% approve of CEO

50% positive business outlook

Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,871 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

2K reviews
5.0
Feb 27, 2019

A company that cares

Recommend
CEO approval
Business Outlook

Pros

I've been a team lead manager at a boutique in a mall for about a year and a half now. It's challenging to learn all of the policies and procedures and technology but I always feel supported, encouraged and recognized by management (all the way up to corporate) whenever I have questions or need help. Sometimes there is a delay or no current answer but I always feel validated in asking for help. Someone is always willing to help when needed. I would describe the culture as "We're all in this together, so let's help each other." Nespresso boutiques feel like a still very new branch in America and as such there is a lot of opportunity to be a part of creating new and improving existing policies and procedures. I definitely feel heard here and have already seen many improvements. It's clear they have good intentions and care about each employee's experience. Advancement opportuniy is encouraged through self-driven personal development planning with your direct manager and is a priority. However, the exact advancement process is currently unclear and confusing. This year, I see that they are working on developing a clearer path. Succession planning is definitely a priority here. The bonus structure and raises are generous, timely and consistent. No complaints there. The benefits are many and as such can be overwhelming to navigate through and take advantage of but once you understand them all, it's more benefits in more areas of life than I've ever experienced or even heard of! I feel like every time I turn around, they're giving us something! Here are a few of my favorites: Free machines & coffee 401K matching HSA contribution and investment opportunities FSA account Inexpensive and really good family medical/vision/dental 14 weeks paid maternity leave Tuition reimbursement I fully intend to stay with this company as long as possible, hopefully to retirement!

Cons

Still figuring some things out but with good intentions.

avatar
Nespresso Response
7y
Hello Team Lead Manager, "We're all in this together, so let's help each other” is a great way to describe our culture at Nespresso USA. You are right, there is a lot of opportunity here to make an impact when it comes to creating new, and improving existing, policies and procedures. We’re proud to offer a competitive benefits program and excellent perks, and we are constantly promoting talent from within. I hope you have shared your desire to accelerate as your feedback is a key part of the process. The internal transfer and promotion rate for salaried employees last year was 70%, which is a big success, and our hourly employee promotion rate scored high as well. Thank you for your recognition, we are listening and we’re here to help. I hope to hear to from you to discuss improvements together. Thanks a lot, Guillaume Le Cunff President & CEO, Nespresso USA
5.0
Aug 16, 2017
Recommend
CEO approval
Business Outlook

Pros

-The coffee is fantastic. Customers are dedicated to the product so it is easy and fun to sell. I have had my own machine for over 5 years, so I can attest to the quality. -Sustainability is a driving force for the company. Not only are capsules recyclable, but the amount of resources given to our farmers around the world is inspiring. It makes me feel proud to work for a company that cares for the farmers, since the coffee would not be a possibility without them. -Nespresso provides great benefits, 401(k), PTO, Quarterly Bonuses related to performance, and quarterly allotment for coffee. -As far as retail goes, it would be hard to find a company that takes such great care of its employees. -Nespresso strives to invest in its employees. I recently was given the opportunity to take part in a Sustainability Leadership Conference. This program provides sustainability education at NYU, followed by a trip to Costa Rica to work on one of the farms where we source the coffee. -Growing company, so their is plenty of opportunity for growth.

Cons

-Customer service is a high priority. You are expected to provide superior service to every customer, which can be tough to maintain, especially on long weekends and over the holidays. -Working at the tasting bar or register requires a lot of talking and you are on your feet all day. -Boutiques use a software called Nessoft, which is an outdated system for most employees and not very user friendly. It can take some time to get used to. -While there is a lot of opportunity for growth, I have often felt in the past that Nespresso could do a better job promoting existing employees for managerial positions. Luckily, I have seen a lot of improvement in this area, which is excellent because so many Nespresso employees are great ambassadors of the product and deserve to be recognized.

1.0
Apr 4, 2017

Nespresso is an archaic organization.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Midtown location is nice. Free coffee is a cool perk, but I had better espresso. Free lunch and commutation reimbursement.

Cons

Work-life balance. 24x7 mentality. Inadequate business processes and operations. To demonstrate lack of focus on operations, the head of Finance doubled as the head of operations. Should be a conflict of interest. Technology not fit for purpose - home grown.

Viewing 34 - 36 of 1,871 Reviews

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