Nespresso reviews

3.8

73% would recommend to a friend

(1,871 total reviews)
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Alfonso Gonzalez Loeschen

67% approve of CEO

50% positive business outlook

Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,871 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

2K reviews
1.0
Jun 11, 2015

Get Out Before It

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

PAY - They are one of the few companies that pay a decent wage. PERKS - You get health insurance, PTO, Nestle discounts, a free machine, and free coffee every month There is nothing else good about this company.

Cons

MICRO-MANAGEMENT Do you like people watching over your shoulder? Suits telling you to sell things nobody wants to buy? Bored District Middle Managers with nothing better to do than create problems and berate your store, THEN to gossip to other stores about how terrible your store is? If you enjoy being doubted of your capability of doing the job you were hired for, working around co-workers you can't trust, and love the ideas of being held to a standard of perfection you will never reach then Nespresso is for you! FULL-BLOWN BUREAUCRACY You will have to sign for everything and anything you do. Sign out to use the bathroom, sign in when you come back, sign to say you've been at this meeting, sign to say you did this thing, sign after you've read this email, sign whenever you've wiped thoroughly between your buttcheeks. Also if you work at the boutique level you are a peon that must trade up the chain to be heard. Hope that you're well liked, because if your direct manager terrible, and if your district manager is terrible, and if HR is terrible no one will care about your issues (and yes, most likely all of your managers will suck, fun!). Also be prepared for foreign corporate dudes in suits sweetly asking your honest opinion, while you manager expects you to lie through your teeth. Yes, they ask for the truth, but don't be surprised if you lose your job if you actually tell them all the things that need to change. The large, slow to change, bureaucratic nature is one of this company's worst attributes. Don't forget to smile! RAMPANT NEPOTISM You only get promoted if people like you. If they don't like you, forget it. If your hair isn't a certain way, forget it. If you come in on time, do your job, sell the most, but you don't have the chipper, super smiley, energetic attitude of a cokehead on crack, forget it. If you come in late, gossip, don't sell a bunch, and have the Nespresso "look" you will be on the fast track to getting that lovely promotion you are probably too incompetent to fulfill. NEPOTISM II Sleeping around is also a fun way to get promoted! ::wink wink:: Many people use that as a means to push themselves up the ladder. Some of the employees even live together! UNATTAINABLE IMAGE OF PERFECTION Nespresso's aims to make the perfect cup of coffee. This also means you need to be Nespressofied into the perfect stiff, unemotional smiling robot. Your personality needs to be as generic as possible. You will need to know all the sales numbers to your store for the two years and be able to recant them on command. Your personality will need to be generic and plain as possible. Nespresso will give you generic ill-fitting uniforms, only to send out their flying monkey district managers to yell at you about your ill-fitting, cheap uniforms look terrible on you. You have to use the same scripted robotic words with every customer in fear that you are being secretly evaluated by mystery shoppers. The price you pay for agreeing to their acceptance letter is your first born and your soul. QUESTIONABLE ETHICS Nestle's other brands carry out practices all around the world that could be considered unethical. Just look up "nestle baby formula in africa" or "nestle waters california drought." Nespresso is owned by Nestle, and the parent company engages in questionable ethical activities. If you'd like to know about more CONS for this company, go ahead and apply today!

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Nespresso Response
10y
Hi – I guess I’m one of the ‘corporate dudes’ you mentioned in your post. As you know, I have dedicated time to travel to most of our boutiques to meet our employees. I confirm that my main goal is to get honest and clear opinions in order to take all opportunities identified to better serve our customers. Since I started at Nespresso USA, I have connected with over 600 employees and I think I got very valuable opinions and we have put into place many ideas and suggestions I have heard. Your feedback is certainly different from my experience and view during my first six months in the US. I'm sorry to hear about how you feel. I would appreciate the opportunity to discuss your experience in person. If you are interested, please contact me directly, or call our confidential employee help-line at 888-424-2409. We will certainly review any specifics you can provide. Thank you for taking time to express your view. Guillaume Le Cunff President @ Nespresso USA
1.0
Aug 11, 2024
Recommend
CEO approval
Business Outlook

Pros

-toxic work environment -time theft by managers -discrimination

Cons

-if you are a manager you get paid and never have to show up at the office so you can collect a paycheck and do zero work -incompetent HR VP and club manager who conceals discrimination and is good at bullying employees into silence

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Nespresso Response
1y
Hello Colleague, Thank you for the direct feedback with us. We are deeply concerned about the issues you raised. Foremost, we believe in fostering a fair workplace where all employees are treated with respect and have equal opportunities for growth and success. Thus, we have strict policies to prevent any form of bias and take immediate action when such behaviour is reported. We want to assure you that we have a zero-tolerance policy for bullying or disrespectful behaviour. We encourage an open communication and provide channels for employees to voice their concerns without fear of retaliation. Furthermore, we take all allegations seriously, and thoroughly investigate each case to ensure a safe and inclusive work environment. We would appreciate the opportunity to discuss this feedback further and gather more specific details. Please feel free to contact your HR department directly. Thank you.
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