Is Nespresso a good company to work for?

Nespresso has an overall rating of 3.8 out of 5, based on over 3,234 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 74% of employees would recommend working at Nespresso to a friend and 49% have a positive outlook for the business. The best reviews about Nespresso have been left by employees working as Customer Service Representative , Sales Associate and Boutique Manager .

Does Nespresso pay their employees well?

According to anonymously submitted Glassdoor reviews, Nespresso employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Nespresso. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Nespresso?

74% of Nespresso employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Nespresso 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Nespresso?

Coffee Specialist (379) , Boutique Coffee Specialist (151) , Sales Associate (76) , Boutique Specialist (63) , Team Leader (59) , Spécialiste Café (44) , opérateur de production (44) , Manager (39) , Senior Coffee Specialist (38) , Customer Service Representative (32) , Assistant Manager (28) , Boutique Manager (28) , Sales Assistant (24) , Sales (23) , Brand Ambassador (22)

What are the pros of working at Nespresso according to real employee reviews?

"Great benefits and discounts." ((in 179 reviews)); "Good benefits, great team, free coffee" ((in 132 reviews)); "Pay is good and is widely flexible" ((in 114 reviews)); "Great Team and Product" ((in 76 reviews)); "Some great people in the company with good ideas and the will to be be the best coffee company in japan" ((in 73 reviews))

What are the cons of working at Nespresso according to real employee reviews?

"Management is bad and racists." ((in 158 reviews)); "Long hours standing up a lot which can go slowly if it's not busy." ((in 46 reviews)); "Work work work No work life balance!" ((in 44 reviews)); "The managers don't care if you die at your desk." ((in 41 reviews)); "Upper management and corporate expectations are absurd." ((in 24 reviews))

What are employees saying about Nespresso layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Nespresso layoffs and their outlook for job security at Nespresso in 2026.

What are the top reviewed Nespresso locations?

New York , San Francisco , Long Island City , Miami , San Diego , Chicago , Costa Mesa , Skokie , Dallas , Los Angeles , Boston , Atlanta , Arlington , Austin , Orlando , Denver , Bethesda , Boca Raton , Miami Beach , Scottsdale , Beverly Hills , Newport Beach , Sherman Oaks , La Jolla , Santa Clara , Bellevue , Tampa , Aventura , Paramus , Southampton

Nespresso reviews

3.8

74% would recommend to a friend

(1,878 total reviews)

Alfonso Gonzalez Loeschen

68% approve of CEO

49% positive business outlook

Ratings by demographic groups

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Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,878 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

2K reviews

4.0

Oct 5, 2021

Nice workplace

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Nice people, generous benefits, & free coffee.

Cons

Poor work life balance. Not enough staff for demand.

Nespresso Response

4y

Dear Customer Service Representative, I believe our people are what make our company great, so I’m pleased to hear you found Nespresso to be a “nice workplace” with “nice people.” We strive to offer competitive compensation and benefits, like free coffee and machines. As our business continues to grow, we will continue to evaluate the ways in which we are scaling our team to support that growth. We actively encourage and implement ways of working to support work-life balance, and I welcome your feedback and ideas on how we can continue to improve in this area. Please feel free to reach out to me if you would like to discuss further. Sincerely , Alfonso Gonzalez CEO, Nespresso North America

3.0

Sep 16, 2021

Okay

Team leader

Recommend

CEO approval

Business Outlook

Pros

Good product and lots of room for development

Cons

Could potentially have poor management

Nespresso Response

4y

Dear Nespresso Colleague, Thank you for recognizing Nespresso as a growing global brand with “good product and lots of room for development.” We are proud to offer quality coffee products to our customers. In regard to your management comment, I’d like to better understand any areas of opportunity. Please reach out to me directly to discuss, I welcome your feedback and hope we can connect on this together. All my best, Alfonso Gonzalez CEO, Nespresso North America

3.0

Sep 14, 2021

Work life Balance

Marketing assistant

Recommend

CEO approval

Business Outlook

Pros

You always get Free Coffee

Cons

The pressure can be a lot. There are lots of coffee names that you have to master

Nespresso Response

4y

Hello Colleague, Thank you for your feedback and review. We are glad to know that you enjoyed the perks we provide as a part of our Total Rewards package, such as free coffee. Regarding the cons you outlined, we are sorry to hear that you experienced pressure on you position. In our Company it is important for us that we foster a positive working environment for every employee. If you would like to share more feedback with us, please contact your local ManCom member or HRBP. Wishing you the best in your future endeavors. Best regards, Guillaume Le Cunff, CEO

Viewing 367 - 369 of 1,878 Reviews

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