Is Nespresso a good company to work for?

Nespresso has an overall rating of 3.8 out of 5, based on over 3,234 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 74% of employees would recommend working at Nespresso to a friend and 49% have a positive outlook for the business. The best reviews about Nespresso have been left by employees working as Customer Service Representative , Sales Associate and Boutique Manager .

Does Nespresso pay their employees well?

According to anonymously submitted Glassdoor reviews, Nespresso employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Nespresso. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Nespresso?

74% of Nespresso employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Nespresso 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Nespresso?

Coffee Specialist (379) , Boutique Coffee Specialist (151) , Sales Associate (76) , Boutique Specialist (63) , Team Leader (59) , Spécialiste Café (44) , opérateur de production (44) , Manager (39) , Senior Coffee Specialist (38) , Customer Service Representative (32) , Assistant Manager (28) , Boutique Manager (28) , Sales Assistant (24) , Sales (23) , Brand Ambassador (22)

What are the pros of working at Nespresso according to real employee reviews?

"Great benefits and discounts." ((in 179 reviews)); "Good benefits, great team, free coffee" ((in 132 reviews)); "Pay is good and is widely flexible" ((in 114 reviews)); "Great Team and Product" ((in 76 reviews)); "Some great people in the company with good ideas and the will to be be the best coffee company in japan" ((in 73 reviews))

What are the cons of working at Nespresso according to real employee reviews?

"Management is bad and racists." ((in 158 reviews)); "Long hours standing up a lot which can go slowly if it's not busy." ((in 46 reviews)); "Work work work No work life balance!" ((in 44 reviews)); "The managers don't care if you die at your desk." ((in 41 reviews)); "Upper management and corporate expectations are absurd." ((in 24 reviews))

What are employees saying about Nespresso layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Nespresso layoffs and their outlook for job security at Nespresso in 2026.

What are the top reviewed Nespresso locations?

New York , San Francisco , Long Island City , Miami , San Diego , Chicago , Costa Mesa , Skokie , Dallas , Los Angeles , Boston , Atlanta , Arlington , Austin , Orlando , Denver , Bethesda , Boca Raton , Miami Beach , Scottsdale , Beverly Hills , Newport Beach , Sherman Oaks , La Jolla , Santa Clara , Bellevue , Tampa , Aventura , Paramus , Southampton

Nespresso reviews

3.8

74% would recommend to a friend

(1,878 total reviews)

Alfonso Gonzalez Loeschen

68% approve of CEO

49% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.7

Culture & values

3.7

Compensation and benefits

3.5

Work/Life balance

3.3

Senior management

3.2

Career opportunities

Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,878 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

5.0

Sep 8, 2021

Best manager

Boutique associate

Recommend

CEO approval

Business Outlook

Pros

Best manager I’ve ever had, good pay, good company mobility in the retail aspect, fun, good but not great products, great customer service and satisfaction though. Will gladly do anything to streamline customer engagement and satisfaction, wonderful employee motivation and rewards for good work!

Cons

A LOT of rules and training and guidelines that employees must follow, fairly rigid, the upper class customer focus does lead to a few less than stellar guest expirences but that happens in every retail job

Nespresso Response

4y

Dear Former Boutique Associate, I enjoyed reading about your time with Nespresso and the positive experience you had with your manager. I believe our people are what make our company special, and we are proud to offer employees a competitive benefits program with excellent perks. You’re right, customer service and satisfaction are at the core of our business and we’re constantly striving to offer the best omni experience for our customers whether that is in stores or online. Training and guidelines are necessary for this to happen, and we offer great training programs which include all facets of the business, such as products and sales opportunities. I am open to hearing your ideas on how these can be improved on the employees’ end. Please reach out to me at any time, happy to discuss. All my best, Alfonso Gonzalez CEO, Nespresso North America

5.0

Jul 24, 2021

NESPRESSO barista

Brand ambassador

Recommend

CEO approval

Business Outlook

Pros

Good pay, good management, flexible scheduling

Cons

Commission keeps getting lowered. Sales are often based on your location which is assigned.

Nespresso Response

4y

Hello Former Nespresso Barista, I believe our people are what make our company great, so I’m pleased to hear you experienced “good management” during your time at Nespresso. We strive to offer competitive compensation and benefits as our business continues to grow. Flexible scheduling is a great example of how we actively encourage and implement ways of working to support work-life balance. We always welcome feedback and ideas on how we can improve. Please feel free to reach out to me if you would like to discuss further. All the best, Alfonso Gonzalez CEO, Nespresso North America

5.0

Jun 24, 2021

Great company

Coffee specialist

Recommend

CEO approval

Business Outlook

Pros

Coworkers and management Benefit are great Coffee is great Office is great

Cons

Old systems Strict attendance policy Favoritism Can't move up

Nespresso Response

5y

Hello Former Coffee Specialist, Thank you for sharing that you think Nespresso is “Great company”. It’s nice to read that you consider your coworkers and management to be pros and think our “benefits are great”. I believe our people are what make our company special, and we are proud to offer employees a competitive benefits program with excellent perks. We are consistently working to improve our technology across the company, and always welcome feedback and ideas on how we can improve. We strive to develop and promote our talent from within and are proud to be able to offer employees career advancement and mobility throughout the Nestlé USA organization. At Nespresso, employees are encouraged to work directly with their manager and HR manager to discuss career growth aspirations. If you would like to discuss further, please do not hesitate to reach out to me directly. All the best, Alfonso Gonzalez CEO, Nespresso North America

Viewing 370 - 372 of 1,878 Reviews

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