Is Nespresso a good company to work for?

Nespresso has an overall rating of 3.8 out of 5, based on over 3,235 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 74% of employees would recommend working at Nespresso to a friend and 50% have a positive outlook for the business. The best reviews about Nespresso have been left by employees working as Customer Service Representative , Sales Associate and Boutique Manager .

Does Nespresso pay their employees well?

According to anonymously submitted Glassdoor reviews, Nespresso employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Nespresso. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Nespresso?

74% of Nespresso employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Nespresso 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Nespresso?

Coffee Specialist (379) , Boutique Coffee Specialist (151) , Sales Associate (76) , Boutique Specialist (63) , Team Leader (59) , Spécialiste Café (44) , opérateur de production (44) , Manager (39) , Senior Coffee Specialist (38) , Customer Service Representative (32) , Assistant Manager (28) , Boutique Manager (28) , Sales Assistant (24) , Sales (23) , Brand Ambassador (22)

What are the pros of working at Nespresso according to real employee reviews?

"Great benefits and discounts." ((in 185 reviews)); "Free machine and free coffee , some discount but not impressed .." ((in 114 reviews)); "Pay is good and is widely flexible" ((in 112 reviews)); "Some great people in the company with good ideas and the will to be be the best coffee company in japan" ((in 78 reviews)); "Great Team and Product" ((in 71 reviews))

What are the cons of working at Nespresso according to real employee reviews?

"Management is bad and racists." ((in 154 reviews)); "Long hours standing up a lot which can go slowly if it's not busy." ((in 47 reviews)); "Work work work No work life balance!" ((in 45 reviews)); "The managers don't care if you die at your desk." ((in 39 reviews)); "Upper management and corporate expectations are absurd." ((in 25 reviews))

What are employees saying about Nespresso layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Nespresso layoffs and their outlook for job security at Nespresso in 2026.

What are the top reviewed Nespresso locations?

New York , San Francisco , Long Island City , Miami , San Diego , Chicago , Costa Mesa , Skokie , Dallas , Los Angeles , Boston , Atlanta , Arlington , Austin , Orlando , Denver , Bethesda , Boca Raton , Miami Beach , Scottsdale , Beverly Hills , Newport Beach , Sherman Oaks , La Jolla , Santa Clara , Bellevue , Tampa , Aventura , Paramus , Southampton

Nespresso reviews

3.8

74% would recommend to a friend

(1,878 total reviews)

Alfonso Gonzalez Loeschen

68% approve of CEO

50% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

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Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,878 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

2K reviews

5.0

Jan 8, 2021

Nothing but positive

Boutique manager

Recommend

CEO approval

Business Outlook

Pros

Work/life balance, pay, benefits, discounts, genuinely care for employees, opportunity for growth if mobile with great relocation packages.

Cons

To move up far, you'll more than likely have to move.

Nespresso Response

5y

Hello Boutique Manager, Thank you for recognizing Nespresso as a company that genuinely cares about their employees and for your positive words. We are proud to offer competitive benefits and perks and we do genuinely care about our people! Ensuring our employees maintain a work-life balance, as well as providing opportunities for growth, are also of utmost importance at Nespresso. Thank you for the positive review, we appreciate it. All the Best, Alfonso Gonzalez CEO, Nespresso North America

4.0

Dec 11, 2020

n/a

Boutique specialist

Recommend

CEO approval

Business Outlook

Pros

very good pay, and interactive environment

Cons

poor corporate involvement at store level.

4.0

Nov 10, 2020

Love the company, but some issues here and there

Boutique coffee specialist

Recommend

CEO approval

Business Outlook

Pros

Pay well for a retail job, quarterly bonuses, lots of extra perks. Amazing, family-like environment for the most part. Fun "coffee moments" etc.

Cons

Expectations are constantly shifting, communication can be lacking, little positive reinforcement/encouragement.

Nespresso Response

5y

Hello Boutique Specialist, We are proud to offer a competitive package and excellent perks, and are very happy to hear you love the company! As the brand grows, demand for our services also increases. Therefore, we greatly appreciate our employees’ adaptability to company changes. However, I would suggest having a conversation with your manager to inform them of your expectation and communication concerns. Thank you for your feedback. All the Best, Alfonso Gonzalez CEO, Nespresso North America

Viewing 403 - 405 of 1,878 Reviews

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Nespresso

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Nothing but positive

n/a

Love the company, but some issues here and there

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