Is Nespresso a good company to work for?

Nespresso has an overall rating of 3.8 out of 5, based on over 3,235 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 74% of employees would recommend working at Nespresso to a friend and 50% have a positive outlook for the business. The best reviews about Nespresso have been left by employees working as Customer Service Representative , Sales Associate and Boutique Manager .

Does Nespresso pay their employees well?

According to anonymously submitted Glassdoor reviews, Nespresso employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Nespresso. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Nespresso?

74% of Nespresso employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Nespresso 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Nespresso?

Coffee Specialist (379) , Boutique Coffee Specialist (151) , Sales Associate (76) , Boutique Specialist (63) , Team Leader (59) , Spécialiste Café (44) , opérateur de production (44) , Manager (39) , Senior Coffee Specialist (38) , Customer Service Representative (32) , Assistant Manager (28) , Boutique Manager (28) , Sales Assistant (24) , Sales (23) , Brand Ambassador (22)

What are the pros of working at Nespresso according to real employee reviews?

"Great benefits and discounts." ((in 185 reviews)); "Free machine and free coffee , some discount but not impressed .." ((in 114 reviews)); "Pay is good and is widely flexible" ((in 112 reviews)); "Some great people in the company with good ideas and the will to be be the best coffee company in japan" ((in 78 reviews)); "Great Team and Product" ((in 71 reviews))

What are the cons of working at Nespresso according to real employee reviews?

"Management is bad and racists." ((in 154 reviews)); "Long hours standing up a lot which can go slowly if it's not busy." ((in 47 reviews)); "Work work work No work life balance!" ((in 45 reviews)); "The managers don't care if you die at your desk." ((in 39 reviews)); "Upper management and corporate expectations are absurd." ((in 25 reviews))

What are employees saying about Nespresso layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Nespresso layoffs and their outlook for job security at Nespresso in 2026.

What are the top reviewed Nespresso locations?

New York , San Francisco , Long Island City , Miami , San Diego , Chicago , Costa Mesa , Skokie , Dallas , Los Angeles , Boston , Atlanta , Arlington , Austin , Orlando , Denver , Bethesda , Boca Raton , Miami Beach , Scottsdale , Beverly Hills , Newport Beach , Sherman Oaks , La Jolla , Santa Clara , Bellevue , Tampa , Aventura , Paramus , Southampton

Nespresso reviews

3.8

74% would recommend to a friend

(1,878 total reviews)

Alfonso Gonzalez Loeschen

68% approve of CEO

50% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.7

Culture & values

3.7

Compensation and benefits

3.5

Work/Life balance

3.3

Senior management

3.2

Career opportunities

Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,878 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

2.0

Jan 14, 2021

Not a great experience

Seasonal coffee specialist

Recommend

CEO approval

Business Outlook

Pros

I really liked the people I worked with, and the managers were very nice and chill.

Cons

The company itself was not prepared for the influx of holiday season orders, even though they had hired on an additional 60ish workers for the holiday season. The training was not adequate and the policies set in place for order errors and shipping caused many customers to be very upset.

Nespresso Response

5y

Dear Colleague, Thank you for your feedback. We appreciate the pros of your experience relative to your people and manager interactions. On the opportunity side, you shared your experience with the recent holiday period and your concerns around preparation not being great for you. Planning for the seasonal period is always such a challenge for any retailer including us. We strive to be well prepared for the volume and with the necessary training. I will share your feedback with the appropriate US team, and we will definitely look for any opportunities to improve. We wish you well with your new endeavors. Thank you, Guillaume Le Cunff, CEO

4.0

Jan 11, 2021

great benefits

Sales associate

Recommend

CEO approval

Business Outlook

Pros

free coffee credit and machines

Cons

severely under staffed and overworked

Nespresso Response

5y

Hello Sales Associate, Thank you for highlighting Nespresso’s great perks, we are proud to offer a competitive benefits program as well. Our market is growing at a fast pace and we’re steadily evolving, which is why we appreciate our employees’ willingness to adapt to change. However, work-life balance is important and I suggest working directly with your manager regarding these concerns. I appreciate the time taken to share this review, we appreciate it! All the Best, Alfonso Gonzalez CEO, Nespresso North America

4.0

Jan 11, 2021

Company can improve

Senior coffee specialist

Recommend

CEO approval

Business Outlook

Pros

Benefits Free coffee credit Paid holidays Paid dry cleaning for uniforms

Cons

No room to move up with the company they rather hire from outside. They are starting to take benefits away little at a time. Working harder through covid and they have taken hours from us.

Nespresso Response

5y

Hello Senior Coffee Specialist, First and foremost, thank you for sharing your feedback. Thank you for recognizing that we offer competitive benefits and many perks for our employees. We strive to develop and promote our talent from within and we’re proud to be able to allow employees career advancement and mobility throughout the Nespresso and Nestle organizations. I would suggest working directly with your manager to discuss your desire to grow as well as reassessing your current hours. I am not aware of any benefit reductions and recommend that you contact your HR Business Partner with any concerns. Thank you for your feedback. All the Best, Alfonso Gonzalez CEO, Nespresso North America

Viewing 400 - 402 of 1,878 Reviews

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