Is Nespresso a good company to work for?

Nespresso has an overall rating of 3.8 out of 5, based on over 3,235 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 74% of employees would recommend working at Nespresso to a friend and 50% have a positive outlook for the business. The best reviews about Nespresso have been left by employees working as Customer Service Representative , Sales Associate and Boutique Manager .

Does Nespresso pay their employees well?

According to anonymously submitted Glassdoor reviews, Nespresso employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Nespresso. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Nespresso?

74% of Nespresso employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Nespresso 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Nespresso?

Coffee Specialist (379) , Boutique Coffee Specialist (151) , Sales Associate (76) , Boutique Specialist (63) , Team Leader (59) , Spécialiste Café (44) , opérateur de production (44) , Manager (39) , Senior Coffee Specialist (38) , Customer Service Representative (32) , Assistant Manager (28) , Boutique Manager (28) , Sales Assistant (24) , Sales (23) , Brand Ambassador (22)

What are the pros of working at Nespresso according to real employee reviews?

"And throwing benefit are great." ((in 186 reviews)); "discounts and free coffee" ((in 124 reviews)); "Pay is good and is widely flexible" ((in 112 reviews)); "Good salaries and bonuses." ((in 73 reviews)); "Some great people in the company with good ideas and the will to be be the best coffee company in japan" ((in 73 reviews))

What are the cons of working at Nespresso according to real employee reviews?

"Management is bad and racists." ((in 158 reviews)); "Work work work No work life balance!" ((in 44 reviews)); "Long hours standing up a lot which can go slowly if it's not busy." ((in 43 reviews)); "The managers don't care if you die at your desk." ((in 39 reviews)); "Upper management and corporate expectations are absurd." ((in 23 reviews))

What are employees saying about Nespresso layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Nespresso layoffs and their outlook for job security at Nespresso in 2026.

What are the top reviewed Nespresso locations?

New York , San Francisco , Long Island City , Miami , San Diego , Chicago , Costa Mesa , Skokie , Dallas , Los Angeles , Boston , Atlanta , Arlington , Austin , Orlando , Denver , Bethesda , Boca Raton , Miami Beach , Scottsdale , Beverly Hills , Newport Beach , Sherman Oaks , La Jolla , Santa Clara , Bellevue , Tampa , Aventura , Paramus , Southampton

Nespresso reviews

3.8

74% would recommend to a friend

(1,878 total reviews)

Alfonso Gonzalez Loeschen

68% approve of CEO

50% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.7

Culture & values

3.7

Compensation and benefits

3.5

Work/Life balance

3.3

Senior management

3.2

Career opportunities

Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,878 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

5.0

Jan 8, 2020

Nespresso cares about their people!

Territory manager

Recommend

CEO approval

Business Outlook

Pros

Every detail of the culture that was shared with me during the hiring process has proven to be true! They truly care about us as people and respect the responsibilities we have at home. I love the diversity and transparent leadership throughout the organization. Everyone I work with on a daily basis is authentic and operate with integrity. Aggressive sales plans and incredible support to deliver results!

Cons

6 months in and none so far.

Nespresso Response

5y

Hello Territory Manager, Thank you for sharing that we have proven to be the culture we described, it’s wonderful to hear that you’re experiencing everything first-hand, and are happy with the results. At Nespresso USA, diversity and inclusion are key drivers to our hiring process and talent pipeline, our leadership team embodies diversity at its best and benefits from a diverse workforce. We work hard to be transparent by communicating, engaging, and listening to all our employees, a key example of this are our market-wide meetings where all department heads and their teams present to and answer questions from all employees. It’s great to read about your excitement for our business and your recognition of the support we offer. I’m proud of this team and to have you a part of it. Please feel free to reach out to me directly to continue sharing your experience, happy to listen. Thank you, Alfonso Gonzalez CEO, Nespresso USA

4.0

Jan 2, 2020

very nice

Sales associate

Recommend

CEO approval

Business Outlook

Pros

great work environment, you get really close with your co-workers, great management

Cons

not a lot of time off during breaks

4.0

Nov 12, 2019

Great place to work

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great benefits package, cares about sustainability and doing good business. People that work here are pretty amazing

Cons

Globally managed business so decisions cant always be made in the local US market

Nespresso Response

5y

Hello, Thank you for recognizing Nespresso USA as a “Great place to work”, I agree, the people that work here are amazing! It’s wonderful to see that you’ve been with us for 3-4 years, our people are key to our success, and we strive to develop and promote our talent from within. We’re proud to offer competitive benefit programs and great perks, and our sustainability initiatives are supported by employee learning opportunities which include trips to coffee farms. Nespresso USA is one of the fastest growing markets within Nespresso Global, our leadership team is empowered to make market decisions for our business as every market is different. Transparency and communication are very important to our leadership team, we’ve made significant improvements to our monthly all employee meetings by making them more accessible via our internal social media platform, Workplace, which has been a great tool to help us communicate and engage with all our employees in a timely manner. Thank you for your feedback, I hope you will connect with me and continue sharing. Thank you, Barbara La Rocca VP of HR, Nespresso USA

Viewing 427 - 429 of 1,878 Reviews

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