Is Nespresso a good company to work for?

Nespresso has an overall rating of 3.8 out of 5, based on over 3,237 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 74% of employees would recommend working at Nespresso to a friend and 50% have a positive outlook for the business. The best reviews about Nespresso have been left by employees working as Customer Service Representative , Sales Associate and Boutique Manager .

Does Nespresso pay their employees well?

According to anonymously submitted Glassdoor reviews, Nespresso employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Nespresso. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Nespresso?

74% of Nespresso employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Nespresso 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Nespresso?

Coffee Specialist (379) , Boutique Coffee Specialist (151) , Sales Associate (76) , Boutique Specialist (63) , Team Leader (59) , Spécialiste Café (44) , opérateur de production (44) , Manager (39) , Senior Coffee Specialist (38) , Customer Service Representative (32) , Assistant Manager (28) , Boutique Manager (28) , Sales Assistant (24) , Sales (23) , Brand Ambassador (22)

What are the pros of working at Nespresso according to real employee reviews?

"Great benefits and discounts." ((in 192 reviews)); "Pay is good and is widely flexible" ((in 119 reviews)); "Above average pay and free coffee" ((in 115 reviews)); "Good salaries and bonuses." ((in 78 reviews)); "Some great people in the company with good ideas and the will to be be the best coffee company in japan" ((in 69 reviews))

What are the cons of working at Nespresso according to real employee reviews?

"Management is bad and racists." ((in 156 reviews)); "no work life balance concidered" ((in 49 reviews)); "Long hours standing up a lot which can go slowly if it's not busy." ((in 47 reviews)); "The managers don't care if you die at your desk." ((in 40 reviews)); "Upper management and corporate expectations are absurd." ((in 22 reviews))

What are employees saying about Nespresso layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Nespresso layoffs and their outlook for job security at Nespresso in 2026.

What are the top reviewed Nespresso locations?

New York , San Francisco , Long Island City , Miami , San Diego , Chicago , Costa Mesa , Skokie , Dallas , Los Angeles , Boston , Atlanta , Arlington , Austin , Orlando , Denver , Bethesda , Boca Raton , Miami Beach , Scottsdale , Beverly Hills , Newport Beach , Sherman Oaks , La Jolla , Santa Clara , Bellevue , Tampa , Aventura , Paramus , Southampton

Nespresso reviews

3.8

74% would recommend to a friend

(1,879 total reviews)

Alfonso Gonzalez Loeschen

68% approve of CEO

50% positive business outlook

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Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,879 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

2K reviews

5.0

May 22, 2017

Boutique Manager

Boutique manager

Recommend

CEO approval

Business Outlook

Pros

The passion for the company with everyone you encounter is truly inspiring. Nespresso cares for everyone that works for them from the farmers who they get their coffee from to the coffee to the boutique coffee specialist who are the most customer facing employees in the entire company. The benefits and compensation are fantastic as well. I've never worked for such a wonderful (in everyway) company.

Cons

I suppose the only con would be that it is an operationally heavy company but again you are generously compensated for ALL the work you do so I'm not sure it could be considered a con.

Nespresso Response

9y

Hello, Thank you your positive feedback, I have to admit that employees often comment on our great perks. I agree with you. At Nespresso, passion is in our DNA and coffee is at the heart everything we do. I will take your comments about caring for the farmers and all employees, as a compliment. Though various initiatives, we ensure that sustainable, healthy and safe practices are in place in our work environment, from farmers to Boutiques. These topics are our top priorities. Regarding our operational performance, we are proactively working across the organization to streamline our processes in order to become leaner and more agile. Thank you for your comments. Guillaume Le Cunff President @Nespresso.com

4.0

Apr 29, 2017

Product Demonstrator

Product demonstrator

Recommend

CEO approval

Business Outlook

Pros

Flexible, good hourly wage, commissions on sales, part time

Cons

Not steady hours, not a full time job, no opportunity to move up in the company, no opportunity for a raise, no benefits

Nespresso Response

9y

Hello – thank you for your review. From your remarks, I understand you work in the trade for one of our demonstrator partners. Therefore, I am not able to comment the items mentioned in the Pros and Cons. I would suggest that you share them with your manager. Thank you for your support to the Nespresso brand. Guillaume Le Cunff President @ Nespresso USA

5.0

Mar 22, 2017

Nespresso USA

Boutique manager

Recommend

CEO approval

Business Outlook

Pros

Great benefits; great product; great teams!

Cons

Some simple procedures are unnecessarily difficult but nothing that cannot be worked through.

Nespresso Response

9y

Hi, Thank you for your post. I am happy to read that you are enjoying your job at Nespresso USA and appreciate the benefits offered to our employees. The introduction of NCE Business Excellence methodology is helping us streamline our processes and focus on procedures that are leaner and more efficient. Thank you for your comments. Guillaume Le Cunff President@ Nespresso USA

Viewing 475 - 477 of 1,879 Reviews

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