Is Nespresso a good company to work for?

Nespresso has an overall rating of 3.8 out of 5, based on over 3,237 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 74% of employees would recommend working at Nespresso to a friend and 50% have a positive outlook for the business. The best reviews about Nespresso have been left by employees working as Customer Service Representative , Sales Associate and Boutique Manager .

Does Nespresso pay their employees well?

According to anonymously submitted Glassdoor reviews, Nespresso employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Nespresso. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Nespresso?

74% of Nespresso employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Nespresso 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Nespresso?

Coffee Specialist (379) , Boutique Coffee Specialist (151) , Sales Associate (76) , Boutique Specialist (63) , Team Leader (59) , Spécialiste Café (44) , opérateur de production (44) , Manager (39) , Senior Coffee Specialist (38) , Customer Service Representative (32) , Assistant Manager (28) , Boutique Manager (28) , Sales Assistant (24) , Sales (23) , Brand Ambassador (22)

What are the pros of working at Nespresso according to real employee reviews?

"Good benefits and perks every month" ((in 192 reviews)); "Pay is good and is widely flexible" ((in 116 reviews)); "Free coffee is a cool perk, but I had better espresso." ((in 108 reviews)); "Some great people in the company with good ideas and the will to be be the best coffee company in japan" ((in 78 reviews)); "Good salaries and bonuses." ((in 74 reviews))

What are the cons of working at Nespresso according to real employee reviews?

"Management is bad and racists." ((in 151 reviews)); "Work work work No work life balance!" ((in 47 reviews)); "Long hours standing up a lot which can go slowly if it's not busy." ((in 43 reviews)); "The managers don't care if you die at your desk." ((in 38 reviews)); "Upper management and corporate expectations are absurd." ((in 22 reviews))

What are employees saying about Nespresso layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Nespresso layoffs and their outlook for job security at Nespresso in 2026.

What are the top reviewed Nespresso locations?

New York , San Francisco , Long Island City , Miami , San Diego , Chicago , Costa Mesa , Skokie , Dallas , Los Angeles , Boston , Atlanta , Arlington , Austin , Orlando , Denver , Bethesda , Boca Raton , Miami Beach , Scottsdale , Beverly Hills , Newport Beach , Sherman Oaks , La Jolla , Santa Clara , Bellevue , Tampa , Aventura , Paramus , Southampton

Nespresso reviews

3.8

74% would recommend to a friend

(1,879 total reviews)

Alfonso Gonzalez Loeschen

68% approve of CEO

50% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.7

Culture & values

3.7

Compensation and benefits

3.5

Work/Life balance

3.3

Senior management

3.2

Career opportunities

Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,879 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

4.0

Feb 20, 2017

Good Company

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Salary, hours, fun work environment

Cons

Micro managed, not sustainable business model, unrealistic expectations

Nespresso Response

9y

Hello – thank you for your review. Retail is both a demanding and rewarding environment. The interaction with customers is very fulfilling while achieving business objectives. The Retail Operations team and Boutique Managers conduct regular fun challenges to help boutique teams reach their goals. With the introduction of tools such as Delight, employees can submit innovative ideas to improve customer experience and increase internal efficiencies. To date, we have received more than 600 ideas and implemented many of them. This would not have been possible without the input from our customer-facing employees. Thank you for your feedback, Guillaume Le Cunff President @ Nespresso USA

1.0

Feb 3, 2017

Expectations High Wages Low or No

Coffee specialist

Recommend

CEO approval

Business Outlook

Pros

Good people on the frontline, management is out of touch.

Cons

The company structure is top-heavy with management, but few actual workers.

Nespresso Response

9y

Hi, Thank you for your post. Since I started at Nespresso USA two years ago, I have embarked on a ”Listening tour” to make sure I visit each boutique at least once a year, to remain connected with the reality of the retail environment. The Director of Retail Operations and the District Managers in their respectives regions also visit the boutiques on a regular basis to implement new processes, manage and resolve issues, and listen to staff. Each employee has their role to play and has different levels of responsibilities in delivering upmost services to our customers. In relation to your comments, I hope you were able to share them during your exit interview or provide any specific remarks to our confidential employee help-line at 888-424-2409. Thank you for your feedback, Guillaume Le Cunff President @ Nespresso USA

5.0

Jan 31, 2017

Great company

Project manager

Recommend

CEO approval

Business Outlook

Pros

Great product, flexible schedule..you are your own boss

Cons

Works on saturday and sundays. No commission, just straight pay

Viewing 481 - 483 of 1,879 Reviews

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