Is Nespresso a good company to work for?

Nespresso has an overall rating of 3.8 out of 5, based on over 3,220 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 73% of employees would recommend working at Nespresso to a friend and 50% have a positive outlook for the business. The best reviews about Nespresso have been left by employees working as Customer Service Representative , Sales Associate and Boutique Manager .

Does Nespresso pay their employees well?

According to anonymously submitted Glassdoor reviews, Nespresso employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Nespresso. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Nespresso?

73% of Nespresso employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Nespresso 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Nespresso?

Coffee Specialist (379) , Boutique Coffee Specialist (150) , Sales Associate (75) , Boutique Specialist (62) , Team Leader (58) , Spécialiste Café (44) , opérateur de production (44) , Manager (39) , Senior Coffee Specialist (38) , Customer Service Representative (32) , Assistant Manager (28) , Boutique Manager (28) , Sales Assistant (23) , Brand Ambassador (22) , Coffee Advisor (22)

What are the pros of working at Nespresso according to real employee reviews?

"Great benefits and discounts." ((in 193 reviews)); "overall good people to work with in the business, free coffee, awesome head office in North Sydney, generous salary, not afraid to spend money on its staff and wellbeing" ((in 122 reviews)); "Pay is good and is widely flexible" ((in 113 reviews)); "Some great people in the company with good ideas and the will to be be the best coffee company in japan" ((in 73 reviews)); "Great Team and Product" ((in 68 reviews))

What are the cons of working at Nespresso according to real employee reviews?

"Management is bad and racists." ((in 160 reviews)); "Long hours standing up a lot which can go slowly if it's not busy." ((in 44 reviews)); "Work work work No work life balance!" ((in 41 reviews)); "The managers don't care if you die at your desk." ((in 41 reviews)); "Upper management and corporate expectations are absurd." ((in 23 reviews))

What are employees saying about Nespresso layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Nespresso layoffs and their outlook for job security at Nespresso in 2026.

What Nespresso locations have received the highest employee ratings?

Orlando , Dallas , Chicago , Miami , Atlanta

Nespresso reviews

3.8

73% would recommend to a friend

(1,871 total reviews)

Alfonso Gonzalez Loeschen

67% approve of CEO

50% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.7

Culture & values

3.7

Compensation and benefits

3.5

Work/Life balance

3.3

Senior management

3.2

Career opportunities

Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,871 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

1.0

Nov 21, 2025

Détruit par Dan Loeb, Third Point

Work horse

Recommend

CEO approval

Business Outlook

Pros

Gestion incompétente, produits exceptionnels, opportunités gâchées.

Cons

Une mauvaise gestion financière interne et des profits à l'américaine, avant même que les clients ne s'intéressent à la société, l'ont ruinée. Il ne reste plus qu'un marketing clinquant et des profiteurs notoires qui s'en tirent à bon compte.

Nespresso Response

4mo

Hello, Thank you for taking the time to share your feedback. We appreciate your long tenure with Nespresso. We are also glad to hear that you value our products, as maintaining high quality remains a core priority for us. At the same time, we recognize the concerns you raised about internal processes and management. Your perspective is important, and feedback like yours helps us understand how experiences can differ across teams and over time. These insights will be taken into consideration as part of our ongoing efforts to improve the overall employee experience and ensure that everyone feels heard and supported. We would also like to emphasize that we remain open to communication. If you wish to share any additional details or suggestions in a more detailed format, you are welcome to reach out to your HR contact. Wishing you well. Thank you.

5.0

Nov 18, 2025

Good experience

Coffe specialist

Recommend

CEO approval

Business Outlook

Pros

Great benefits Free coffee machine

Cons

Nothing bad really Long hours

Nespresso Response

6mo

Hello, Thank you for your willingness to share your thoughts on your experience at Nespresso. It is delightful to read that you appreciate our efforts in providing our people with various perks and benefits, such as free coffee machines. Regarding the cons you mentioned, we are sorry to hear that you were not satisfied with your work hours. Given that our employees are our top priority, we are constantly striving to maintain a healthy work environment and to find the right balance between our business goals and comfortable schedules for everyone. Your review is valuable to us, as it allows us to improve. You are always welcome to reach out to your former HR team to share more details with us. Wishing you much success in your new endeavors. Thank you.

3.0

Nov 14, 2025

Good learning ground for premium coffee brand

Senior marketing executive

Recommend

CEO approval

Business Outlook

Pros

Good challenging place with interesting brand partnership from HQ from B2C perspective. Being part of Nestle company, get to enjoy Nestle employee benefit and Nespresso employee benefits.

Cons

Over streamlined of manpower and uncertain direction + unrealistic budget every year

Nespresso Response

6mo

Hello colleague, Your feedback is much appreciated. Thank you for recognizing our efforts in building a dynamic environment that challenges people to win. It is also a pleasure to read that you appreciate the different perks and benefits we provide our employees. Regarding the points for improvement you mentioned, we are continuously working to review and refine our internal procedures to provide clear guidance and support. At Nespresso, it is important to us to equip our teams with the necessary tools to tackle their tasks effectively. Your insights are essential in helping us recognize areas where we can improve. If you want to share some additional comments with us, please feel free to contact your HR team to discuss your concerns. We wish you all the best in your journey with us. Thank you.

Viewing 52 - 54 of 1,871 Reviews

Jobs at Nespresso

Retail Sales Associate

Retail Sales Associate

Retail Sales Associate (Part-Time)

Retail Stock Associate, Part-time

Retail Sales Associate (Full-Time)

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Détruit par Dan Loeb, Third Point

Good experience

Good learning ground for premium coffee brand

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