Nespresso reviews

3.8

73% would recommend to a friend

(1,871 total reviews)
avatar

Alfonso Gonzalez Loeschen

67% approve of CEO

50% positive business outlook

Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,871 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

2K reviews
1.0
Mar 15, 2018

Horrible Work Environment

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Committment to customers and outsiders and President is amazing but bit removed from the internal political game Benefits are good - because of Nestle USA

Cons

Internal craziness in all different parts of the company, open positions through the roof, very disjointed from global initiatives

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Nespresso Response
8y
Hello - Thank you for your recent review. I appreciate you taking the time to provide your feedback. Our Nespresso Club and all of our employees pride ourselves on excellent customer service throughout all channels. You’re right, we offer incredible and well-rounded benefits, the coffee and machine allowance alone is extremely generous! Because Nespresso is growing at a steady and strong rate, not to mention several new retail locations opening soon, we have many excellent jobs currently posted. Numerous employees in different departments have recently been promoted, therefore, we are filling those roles and happy to offer beneficial career opportunities! Do you have facts regarding Nespresso’s global initiatives you would care to discuss with me? I am happy to hear your opinion or the summary you may have compiled. The US market is keenly supported by our headquarters and we must align with their goals and expertise, that is what makes Nespresso US and all of the markets, an outstanding global brand. If you feel there are internal corrections that could be evaluated, please contact me directly or feel free to call our confidential employee help-line at 888-424-2409. Thank you and regards, Guillaume Le Cunff
5.0
Dec 14, 2016

Nespresso

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Extremely generous with benefits, salary and bonuses. Many opportunities to grow within the company.

Cons

Growing very quickly provides a challenge in communication. However, town hall meetings and department collaboration has improved this greatly.

1.0
Sep 25, 2016
Recommend
CEO approval
Business Outlook

Pros

Great benefits. Including uniforms that are picked up, laundered and returned. Free coffee and machines. Medical, dental, 401K etc.

Cons

CRAZY hours of work, 50-70 hours per week. Zero respect for life balance. All about the unrealistic numbers.

Viewing 52 - 54 of 1,871 Reviews

Glassdoor has 3,221 Nespresso reviews submitted anonymously by Nespresso employees. Read employee reviews and ratings on Glassdoor to decide if Nespresso is right for you.