Is Nespresso a good company to work for?

Nespresso has an overall rating of 3.8 out of 5, based on over 3,240 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 74% of employees would recommend working at Nespresso to a friend and 50% have a positive outlook for the business. The best reviews about Nespresso have been left by employees working as Customer Service Representative , Sales Associate and Boutique Manager .

Does Nespresso pay their employees well?

According to anonymously submitted Glassdoor reviews, Nespresso employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Nespresso. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Nespresso?

74% of Nespresso employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Nespresso 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Nespresso?

Coffee Specialist (379) , Boutique Coffee Specialist (151) , Sales Associate (76) , Boutique Specialist (63) , Team Leader (59) , Spécialiste Café (44) , opérateur de production (44) , Manager (39) , Senior Coffee Specialist (39) , Customer Service Representative (33) , Assistant Manager (28) , Boutique Manager (28) , Sales Assistant (24) , Sales (23) , Brand Ambassador (22)

What are the pros of working at Nespresso according to real employee reviews?

"And throwing benefit are great." ((in 187 reviews)); "Free machine and free coffee , some discount but not impressed .." ((in 116 reviews)); "Pay is good and is widely flexible" ((in 114 reviews)); "Some great people in the company with good ideas and the will to be be the best coffee company in japan" ((in 83 reviews)); "Good salaries and bonuses." ((in 73 reviews))

What are the cons of working at Nespresso according to real employee reviews?

"Poor management (Mo Jaffer)" ((in 160 reviews)); "Long hours standing up a lot which can go slowly if it's not busy." ((in 47 reviews)); "The managers don't care if you die at your desk." ((in 39 reviews)); "Upper management and corporate expectations are absurd." ((in 23 reviews)); "Management by process, communication is bad, no promotions except for the happy few friends of the bosses...." ((in 19 reviews))

What are employees saying about Nespresso layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Nespresso layoffs and their outlook for job security at Nespresso in 2026.

What are the top reviewed Nespresso locations?

New York , San Francisco , Long Island City , Miami , San Diego , Chicago , Costa Mesa , Skokie , Dallas , Los Angeles , Boston , Atlanta , Arlington , Austin , Orlando , Denver , Bethesda , Boca Raton , Miami Beach , Scottsdale , Beverly Hills , Newport Beach , Sherman Oaks , La Jolla , Santa Clara , Bellevue , Tampa , Aventura , Paramus , Southampton

Nespresso reviews

3.8

74% would recommend to a friend

(1,882 total reviews)

Alfonso Gonzalez Loeschen

68% approve of CEO

50% positive business outlook

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Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,882 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

2K reviews

2.0

Jun 11, 2021

Shambles

Sales

Recommend

CEO approval

Business Outlook

Pros

Fun people to work with

Cons

Used to be good. Terrible management has sunk this place beyond belief

Nespresso Response

5y

Dear Colleague, Thank you for your feedback. We appreciate the pros you outlined about working with your colleagues. We were disappointed to read your cons, specifically connected to the management team and career progression. At Nespresso, we invest in our leaders and employees development so they can work together well and achieve what they aspire in their careers. We would welcome hearing more specifics from you about your concerns. With your additional comments, we can look further into what you raise. Please feel free to contact your Leadership Team member, BEO of your market Jean-Marc Dragoli, or me. Wishing you well with your future endeavors. Thank you, Guillaume Le Cunff, CEO

2.0

Jun 10, 2021

Culture is dead, company in decline

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The people - my colleagues are what keeps me here for so long Yearly bonus for performance but this is mostly tied to how the company performs and less to personal performance Free coffee

Cons

Senior management is not supportive or reliable Culture has completely died and its not a fun place to work any more People are not held accountable for not performing and ineptitude is rewarded. People who are actually talented are left to pick up the slack and aren't rewarded. Zero succession planning

Nespresso Response

5y

Hello Colleague, Thank you for your feedback. We are disappointed to read what you think. Unfortunately, this is not what we are seeing in Nespresso. Our recent Nestle & I employee survey actually demonstrates the opposite. Over 90% of employees globally are engaged and proud to work for our organization. All of the various employee meeting touchpoints such as our Let’s Connects and Coffee Chats also reflect the same sentiment of engagement and pride. In 2021, we also launched a culture initiative rolling out now across the globe and this is also being received well globally. I would encourage you to come forward and speak with your BEO, Jean-Marc Dragoli, or me. We would be happy to discuss and understand your points. We hope this can help you feel better about Nespresso. Wishing you well. Best regards, Guillaume Le Cunff

1.0

Jun 10, 2020

They squeeze the life out of you and then discard

Marketing

Recommend

CEO approval

Business Outlook

Pros

Great co-workers. Nice brand to have on your CV.

Cons

*Pretentious, egotistical senior management. They say they care about people but it's all talk and no action, very low EQ. *No internal progression/promotion. *They run you dry - very long working hours with no recognition. They will expect you to deliver something (e.g. presentation) for the morning when they ask for it in the previous evening. Does it actually get used for an urgent decision? No comment. *The salary levels are very low compared to similar role levels across industries. The only way to increase it is to leave the company.

Viewing 547 - 549 of 1,882 Reviews

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Shambles

Culture is dead, company in decline

They squeeze the life out of you and then discard

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