Pros
Free coffee machine and capsule allowance each month. The products themselves are very good.
Cons
It was not made clear during the interview and quite frankly the majority of training, that the main role of a Coffee Specialist is to sell sell sell. Sales targets are unattainable for the majority, those who do not have a knack for sales are micro-managed and made to feel like idiots in front of colleagues. I witnessed colleagues in floods of tears countless times as they couldn't cope with the pressure, and were simply just told that they "weren't trying hard enough". Head office have no interest in what goes on in York office, apart from the one occasion a year they decide to pay a visit. No career progression whatsoever unless you're one of the 'chosen few'. Ineffective coaching styles and a ridiculous amount of things we have to say on a call, (i.e. scripted), which the vast majority of customers simply do not have time to listen to.