Is Nespresso a good company to work for?

Nespresso has an overall rating of 3.8 out of 5, based on over 3,241 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 74% of employees would recommend working at Nespresso to a friend and 50% have a positive outlook for the business. The best reviews about Nespresso have been left by employees working as Customer Service Representative , Sales Associate and Boutique Manager .

Does Nespresso pay their employees well?

According to anonymously submitted Glassdoor reviews, Nespresso employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Nespresso. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Nespresso?

74% of Nespresso employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Nespresso 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Nespresso?

Coffee Specialist (379) , Boutique Coffee Specialist (151) , Sales Associate (76) , Boutique Specialist (63) , Team Leader (59) , Spécialiste Café (44) , opérateur de production (44) , Manager (39) , Senior Coffee Specialist (39) , Customer Service Representative (33) , Assistant Manager (28) , Boutique Manager (28) , Sales Assistant (24) , Sales (23) , Brand Ambassador (22)

What are the pros of working at Nespresso according to real employee reviews?

"Great benefits and discounts." ((in 187 reviews)); "discounts and free coffee" ((in 119 reviews)); "Pay is good and is widely flexible" ((in 109 reviews)); "Some great people in the company with good ideas and the will to be be the best coffee company in japan" ((in 78 reviews)); "Free coffee and they provide you with a lot of information about the products" ((in 65 reviews))

What are the cons of working at Nespresso according to real employee reviews?

"Poor management (Mo Jaffer)" ((in 159 reviews)); "no work life balance concidered" ((in 46 reviews)); "Long hours standing up a lot which can go slowly if it's not busy." ((in 45 reviews)); "The managers don't care if you die at your desk." ((in 41 reviews)); "Upper management and corporate expectations are absurd." ((in 22 reviews))

What are employees saying about Nespresso layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Nespresso layoffs and their outlook for job security at Nespresso in 2026.

What are the top reviewed Nespresso locations?

New York , San Francisco , Long Island City , Miami , San Diego , Chicago , Costa Mesa , Skokie , Dallas , Los Angeles , Boston , Atlanta , Arlington , Austin , Orlando , Denver , Bethesda , Boca Raton , Miami Beach , Scottsdale , Beverly Hills , Newport Beach , Sherman Oaks , La Jolla , Santa Clara , Bellevue , Tampa , Aventura , Paramus , Southampton

Nespresso reviews

3.8

74% would recommend to a friend

(1,882 total reviews)

Alfonso Gonzalez Loeschen

68% approve of CEO

50% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.7

Culture & values

3.7

Compensation and benefits

3.5

Work/Life balance

3.3

Senior management

3.2

Career opportunities

Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,882 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

2.0

Apr 29, 2024

Management is a bit tough

Sales executive

Recommend

CEO approval

Business Outlook

Pros

Good place to learn different skills, it applies to many different jobs in the future

Cons

Rough management team, work life might not be balanced.

Nespresso Response

2y

Hello, Thank you for taking your time to share your feedback with us. We are always happy to support our employees in their professional development and aspirations. It is a pleasure to know that you appreciate this and value different learning opportunities we provide. Regarding the cons you mentioned, it is disappointing to read your comments specifically connected to the management. At Nespresso, we invest a lot in our leaders and employees' development, so that everyone can work together well and feel supported. Our people are our top priority, and we constantly try to find the right balance between the customer and business needs and comfortable work hours of our teams. Your feedback is important and valuable to us, as we constantly seek to improve. We would welcome hearing more specifics from you. Please, feel free to reach out to your former local HR team to share your concerns. We wish you all the best with your new endeavors. Thank you.

2.0

May 18, 2022

Gone Downhill

Crc coffee specialist

Recommend

CEO approval

Business Outlook

Pros

- The friends you make - You can move horizontally quite easily - It looks good on the resume as it is considered luxury retail

Cons

- Wages have stagnated - Senior management view all employees at replaceable and treat them as such - The brand suffers from schizophrenia (Does not know what it is meant to be)

Nespresso Response

4y

Dear Colleague, We appreciate your review and feedback. We are happy to hear you enjoyed working with your colleagues and career advancement possibilities we provide. Regarding the cons you described, we always invest in our leaders and employees development, and strive to foster a positive working environment for every employee, as we want to have the right caring culture where people respect, help and inspire each other to succeed. In addition to this, at Nespresso, we strive to offer all our employees with market-competitive Total Rewards package, which includes base salary. We would welcome hearing more specifics from you. With your additional comments, we can look further into what you raise. Please reach out to your HR or Management team to discuss your concerns. Wishing you continued success at Nespresso. Thank you.

2.0

Feb 2, 2022

Australian management does not care about employees

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

people you work with. not management

Cons

Management is only after the bottom line. Do not care about your mental well being. Bullies

Nespresso Response

4y

Dear Colleague, We appreciate your review and feedback. While it is good to hear you enjoyed working with your colleagues, it is disappointing to read the cons you highlighted. We are a company with strong values and culture, which cares for our people. Any kind of bullying has absolutely no place in our company. We always invest in our leaders and employees development, and stive to foster a positive working environment for every employee. We would welcome hearing more specifics from you. With your additional comments, we can look further into what you raise. Please reach out to your HR team, former ManCom member or BEO of your market, Jean-Marc Dragoli. We wish you well with your new endeavors. Thank you, Guillaume Le Cunff, CEO

Viewing 583 - 585 of 1,882 Reviews

Jobs at Nespresso

Retail Operations Assistant Manager

Retail Operations Assistant Manager

Retail Assistant Store Manager, Flatiron, NY

Retail Sales Associate

Retail Stock Associate, Dadeland

Nespresso

Nespresso reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Management is a bit tough

Gone Downhill

Australian management does not care about employees

Jobs at Nespresso

Nespresso reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Nespresso reviews FAQs

Jobs at Nespresso