Pros
I stand by the product. The coffee, machines, and most accessories are good.
Cons
Management, if that's what you want to call them, consists of the most unprofessional & lazy group of people, with the exception of a few. When you first get hired, they make it seem like you have the most important job if you work directly with customers. They also insist that there is endless room to grow within the company. The longer I worked here, I realized that this was definitely not true. You have no room to grow whether you ask for additional duties or apply for another position after exceeding your goals in your current position. How many times does one have to prove themselves before they're acknowledged or given an opportunity to excel? If you're not a friend or family member, you are out of luck. If you're not part of the clique that does absolutely nothing all day and acts fake and friendly with everyone, you're on your own. If you come to work and do a good job and mind your own business, it's not enough. The company acts like they care about your opinion & even created a platform for us to voice our concerns, but nothing changes. This company does not evolve. The tools we use to complete daily tasks are ancient. This company acts like they care about the customer experience, but all they care about are sales and everything being black or white with no gray areas. Bonuses are never given on time and the way they're calculated is unfair. No one is understanding about minor lateness. The company grades people on the phone like they are incompetent. The facilities manager does not respond to simple emails. If you have little to no experience in something and you're related to someone already at Nespresso, you won't be denied.