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      Nespresso

      Engaged Employer

      Nespresso reviews

      3.8

      73% would recommend to a friend

      (1,871 total reviews)
      avatar

      Alfonso Gonzalez Loeschen

      67% approve of CEO

      50% positive business outlook

      Ratings by category

      4.1

      Diversity & inclusion

      3.7

      Culture & values

      3.7

      Compensation and benefits

      3.5

      Work/Life balance

      3.3

      Senior management

      3.2

      Career opportunities

      Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,871 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

      Ratings by demographic groups

      Reviews by job title

      2K reviews
      1.0
      May 8, 2018

      Low class.

      Regional sales manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      $300 of free Nespresso Club credit each quarter.

      Cons

      Middle management isn't allowed to manage people effectively in this exceptionally top-down corporation. This allows for a toxic environment to develop, and leads to really unhappy employees. I was recently "let go" following a minor incident that could have easily been solved with a simple discussion with my manager. But because of fear driven by a weak leadership team, it escalated straight to HR. I never had a chance, or a discussion with my manager. "Low class." Do yourself a favor and look beyond the shiny branding and movie star commercials. Take it from those who know, and look elsewhere for employment.

      avatar
      Nespresso Response
      8y
      Hello - Thank you for your post. We appreciate you taking the time to provide your feedback. Nespresso employees enjoy numerous benefits including our generous Club credit, I’m glad to read that you have enjoyed these perks. I have carefully read your cons. I’m sorry for your current feelings regarding your termination. I trust our HR team followed the Nespresso Code of Conduct and Compliance very seriously when discussing the details with your previous manager. You can reach our confidential employee help-line at 888-424-2409 should you wish to speak with them further. We wish you luck in your future endeavors. My Regards, Guillaume Le Cunff
      3.0
      May 3, 2016

      Company is losing the culture that made it great

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good benefits, Great product, Some great people left at the company, Strong backing from Nestle, Good stepping stone for your career

      Cons

      Used to be a very close company with family values, where employees trusted and love their management. Now it is a bit different - management runs the company using fear and show no loyalty to its employees.

      avatar
      Nespresso Response
      9y
      Hello – Thank you for your review and comments on our great perks. Although Nespresso USA is a fast-growing company, I strive to demonstrate trust and respect for all employees with whom I interact on a regular basis. Many employee events such as Town Halls are scheduled throughout the year allowing the ManCom team and myself to stay connected with the teams. Since I am unfamiliar with the situation you are referring to, I invite you to share your feedback and concrete examples with us by contacting our confidential employee help-line at 888-424-2409. We will certainly review any specifics you can provide and always improve what has to be improved. Thank you for your comments. Guillaume Le Cunff President @Nespresso USA
      1.0
      Feb 3, 2014

      The company is political and dysfunctional.

      Account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      The coffee is excellent quality

      Cons

      Extreme politics. Management sleeping with employees and then promoting them. They have no understanding of the U.S. market. I worked for them for over 5 years and had the 2nd highest sales nationally and was threatened to be fired every day during the entire time I worked for them. They play favoritism unlike anything I have ever witnessed. Their performance requests are off the chart. During the time in which I was with the company the average length of time a sales rep would work for the company was 8 months; which was about the lengthy of time it took to look for and find a new job. I has 30+ years of experience in sales and I would recommend staying as far away from this company as possible.

      Viewing 7 - 9 of 1,871 Reviews
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      ReviewsNespresso reviews

      Glassdoor has 3,220 Nespresso reviews submitted anonymously by Nespresso employees. Read employee reviews and ratings on Glassdoor to decide if Nespresso is right for you.