Is Nespresso a good company to work for?

Nespresso has an overall rating of 3.8 out of 5, based on over 3,241 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 74% of employees would recommend working at Nespresso to a friend and 50% have a positive outlook for the business. The best reviews about Nespresso have been left by employees working as Customer Service Representative , Sales Associate and Boutique Manager .

Does Nespresso pay their employees well?

According to anonymously submitted Glassdoor reviews, Nespresso employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Nespresso. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Nespresso?

74% of Nespresso employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Nespresso 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Nespresso?

Coffee Specialist (379) , Boutique Coffee Specialist (151) , Sales Associate (76) , Boutique Specialist (63) , Team Leader (59) , Spécialiste Café (44) , opérateur de production (44) , Manager (39) , Senior Coffee Specialist (39) , Customer Service Representative (33) , Assistant Manager (28) , Boutique Manager (28) , Sales Assistant (24) , Sales (23) , Brand Ambassador (22)

What are the pros of working at Nespresso according to real employee reviews?

"Great benefits and discounts." ((in 187 reviews)); "discounts and free coffee" ((in 119 reviews)); "Pay is good and is widely flexible" ((in 109 reviews)); "Some great people in the company with good ideas and the will to be be the best coffee company in japan" ((in 78 reviews)); "Free coffee and they provide you with a lot of information about the products" ((in 65 reviews))

What are the cons of working at Nespresso according to real employee reviews?

"Poor management (Mo Jaffer)" ((in 159 reviews)); "no work life balance concidered" ((in 46 reviews)); "Long hours standing up a lot which can go slowly if it's not busy." ((in 45 reviews)); "The managers don't care if you die at your desk." ((in 41 reviews)); "Upper management and corporate expectations are absurd." ((in 22 reviews))

What are employees saying about Nespresso layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Nespresso layoffs and their outlook for job security at Nespresso in 2026.

What are the top reviewed Nespresso locations?

New York , San Francisco , Long Island City , Miami , San Diego , Chicago , Costa Mesa , Skokie , Dallas , Los Angeles , Boston , Atlanta , Arlington , Austin , Orlando , Denver , Bethesda , Boca Raton , Miami Beach , Scottsdale , Beverly Hills , Newport Beach , Sherman Oaks , La Jolla , Santa Clara , Bellevue , Tampa , Aventura , Paramus , Southampton

Nespresso reviews

3.8

74% would recommend to a friend

(1,882 total reviews)

Alfonso Gonzalez Loeschen

68% approve of CEO

50% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.7

Culture & values

3.7

Compensation and benefits

3.5

Work/Life balance

3.3

Senior management

3.2

Career opportunities

Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,882 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

2.0

Jan 22, 2019

Non-compliant to mostly everything in Edmonton location

Coffee specialist

Recommend

CEO approval

Business Outlook

Pros

Products are pretty light (<10 lbs) compared to a typical retail store Monthly coffee credit

Cons

Stock room is a hazard to work in. There was no safety assessments done in the new store. Some employees need to improve or pay attention to their hygiene and communication skills. Nepotism (especially in management)

1.0

Dec 21, 2018

BTQ Coffee Specialist

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Free machine and free coffee , some discount but not impressed ..

Cons

Don't even know where to start .. False promises , HUGE turnover for staff , since I started about 10 or 11 members of staff has left because poor management who dosent care about their staff and what is worst nobody from Nestle HR investigate this or take some action ! Actually Upper management doesn't care at all, for them you're just a number ! If you want to be bullied , not appreciated for the hard work you do , if you don't have a personal life or anything else to do outside your work ,if you want constantly to be under pressure for not doing this and that and so on...THEN THIS IS a place to work ! If you care about your life sanity and wellness i don't recomand this ! Management attitude is disgusting they simply don't value you at all , if you sell enough and keep your AOS right , yes you make them happy, if one day you don't they tell you, you're not good enough and need to push better where targets are unrealistic and at the end of the day you can't force people to buy just to make depresso happy !

2.0

Nov 9, 2018

Coffee specialist

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Girls who work there feel like family

Cons

No help when needed. Lot of finger pointing if things go wrong. No guidence or learning and development

Viewing 601 - 603 of 1,882 Reviews

Jobs at Nespresso

Retail Operations Assistant Manager

Retail Operations Assistant Manager

Retail Sales Associate, Lenox Square

Retail Stock Associate, Lenox Square

Retail Sales Associate

Nespresso

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Ratings by category

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Reviews by job title

Non-compliant to mostly everything in Edmonton location

BTQ Coffee Specialist

Coffee specialist

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